Starting with AI in SAP Customer Experience Solutions

Welcome to our introductory session on leveraging Artificial Intelligence (AI) within SAP Customer Experience (CX) solutions! This session is designed for business professionals, IT specialists, and SAP users looking to understand how AI can enhance customer experiences, streamline operations, and drive growth.

During this session, you'll gain a foundational understanding of AI concepts and how they can be applied to SAP CX solutions. We'll explore the key AI strategy and technologies available for CX, including Predictive AI, Generative AI, and Conversational AI, and how they can be leveraged to improve customer interactions, personalize experiences, and automate customer-related processes.

After participating in this live session, you will be able to understand and identify key AI technologies applicable to SAP Customer Experience (CX) solutions, recognize specific use cases, and outline a basic plan for implementing AI to enhance customer experiences in your own organization.