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Starting with AI in SAP Customer Experience Solutions

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Starting with AI in SAP Customer Experience Solutions

Overview

Welcome to our introductory session on leveraging Artificial Intelligence (AI) within SAP Customer Experience (CX) solutions! This session is designed for business professionals, IT specialists, and SAP users looking to understand how AI can enhance customer experiences, streamline operations, and drive growth.

During this session, you'll gain a foundational understanding of AI concepts and how they can be applied to SAP CX solutions. We'll explore the key AI strategy and technologies available for CX, including Predictive AI, Generative AI, and Conversational AI, and how they can be leveraged to improve customer interactions, personalize experiences, and automate customer-related processes.

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