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SAP Customer Data solutions help you identify and engage customers across channels and devices, build trusted customer relationships based on transparency and control, and power trusted digital experiences with first-party data.The training offerings are grouped under the separate areas of SAP Customer Data Cloud and SAP Customer Data Platform.

What is SAP Customer Data?

Customer Experience Connect 2026: Explore AI‑Driven Autonomous CX

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Join SAP Customer Experience Connect to discover the latest AI innovations in Autonomous CX. Connect with peers across lines of business, explore real‑world use cases, and learn how AI transforms customer engagement.&nbsp;October 5–7, 2026 | Las Vegas, NV

Customer Experience Connect 2026: Explore AI‑Driven Autonomous CX| SAP Customer Experience

Build a strong foundation for SAP Customer Data Cloud with introductory courses 

Cloud Onboarding for SAP Customer Data Cloud and Data Platform |Course

This video talks about the three solutions offered by SAP Customer Data Cloud, CIAM for B2C, CIAM for B2B and Enterprise Consent and Preference Management (ECPM).

Introducing the SAP Customer Data Cloud Solution

In this quick guide video, we will introduce SAP Customer Data Cloud’s Customer Identity and Access Management for B2C, or CIAM for B2C Solution.

Introducing SAP CIAM for B2C

In this video, you will see a quick demo of SAP Customer Data Cloud’s CIAM for B2C solution.

Quick Demo for CIAM for B2C - SAP Customer Data

SAP CIAM for B2B helps to grow businesses by building a strong network of partners and customers at speed and scale. This video is a quick guide to know about CIAM for B2B.

Introducing SAP CIAM for B2B

In this quick guide video, we will introduce SAP Customer Data Cloud’s Enterprise Consent and Preference Management Solution, or ECPM.

Introducing SAP ECPM

In this video, you will see a quick demo of the functionalities for SAP’s Enterprise Consent and Preference Management Solution, referred to as ECPM.

Quick Demo for SAP ECPM

Build a strong foundation for SAP Customer Data Cloud with introductory courses | Customer Data

Boost your expertise for SAP Customer Data Cloud at your own pace 

Exploring SAP Customer Data Cloud Essentials | free | course

Implementing SAP Customer Data Cloud | LJv4 | free

Implementing SAP Customer Data Platform | free | LJV4

From Onboarding to Governance: Mastering SAP Customer Data Cloud for B2B | free | course

Boost your expertise for SAP Customer Data Cloud at your own pace | Customer Data Cloud

Achieve  SAP Customer Data Cloud Certification

SAP Certified Associate - Implementation Consultant - SAP Customer Data Cloud | Certification

Achieve  SAP Customer Data Cloud Certification | SAP Customer Data

Get personalized guidance from experienced instructors for SAP Customer Data Cloud

Gain an in-depth understanding of how to implement the key business scenarios of the SAP Customer Data Cloud solution.

SAP Customer Data Cloud Implementation

SAP Customer Data Cloud Implementation | ILT

Get personalized guidance from experienced instructors for SAP Customer Data Cloud | Customer Data Cloud

Build a strong foundation for SAP Data Cloud Platform with introductory courses

Administering SAP Customer Data Platform |Course

Developing with SAP Customer Data Platform | course

Build a strong foundation for SAP Data Cloud Platform with introductory courses  | Customer Data Cloud Platform

Boost your expertise at your own pace on SAP Customer Data Cloud Platform

Exploring SAP Customer Data Platform Essentials |Course | Free

Boost your expertise at your own pace on SAP Customer Data Cloud Platform | Customer Data Platform

 Achieve SAP Customer Data Platform Certification

SAP Certified Associate - Developer - SAP Customer Data Platform

Achieve SAP Certification for  SAP Customer Data Platform certification | SAP Customer Data Cloud Platform

Get personalized guidance from experienced instructors on SAP Customer Data Cloud Platform 

Learn key SAP Customer Data Platform concepts with hands-on exercises covering setup, data ingestion, segmentation, B2B features, and personalization.

SAP Customer Data Platform Implementation Training

SAP Customer Data Platform Implementation Training | ILT

Get personalized guidance from experienced instructors on SAP Customer Data Cloud Platform | Customer Data Platform

Start onboarding

This course helps you effectively kick-start your implementation project.

Cloud Onboarding for SAP Customer Cloud and Data Platform

Cloud Onboarding for SAP Customer Cloud | SAP Customer Cloud

Explore resources

Your one-stop-shop for all the essential, hassle-free resources you need during your onboarding journey.

Onboarding Resource Center

Get started | SAP Customer Data

Save your seat

Live or on-demand. You choose. Join our onboarding experts to become empowered with the knowledge and tools to accelerate your implementation project.


Onboarding webcasts

Solution onboarding webcasts | SAP Customer Cloud

Join SAP Community

Join us to share experiences, ask questions, and jumpstart your SAP onboarding journey.

Customer Onboarding at SAP

Customer Onboarding at SAP | Homepage & product pages

Get onboarded with SAP Customer Data Cloud and Data Platform

SAP Customer Data Cloud Onboarding Resource Center |  ORC

Access here

View current and planned innovations in an easy-to-consume format. Simplify your business transformation for the digital age.

Reap the benefits of customer data management innovations

Reap the benefits of customer data management innovations| SAP Customer Data

View full road map

Simplify the transformation of your business for the digital age - The Kanban board displays innovations by quarter.



SAP Customer Data road map

Read blog-post

This interactive tool lets you view and customize road maps to fit your needs. Start your journey now.

How to use the SAP Road Map Explorer in 5 steps

How to use the SAP Road Map Explorer in 5 steps |SAP Customer Data

Explore our road maps to learn more

Explore our road maps to learn more | SAP Customer Data

Join now

Get expert guidance on learning materials and certification to help you reach your goals.

SAP Learning group

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 Connect with peers

Find answers to questions about SAP CRM and customer experience software and discover expert insights.

CRM and CX Q&A

CRM and CX Q&A | SAP Customer Data

 Explore topic

Find short and concise overview of the product and discover how customers around the globe are using SAP Customer Data Solutions.

SAP Customer Data Solutions topic page

SAP Customer Data Solutions topic page | SAP Customer Data

Unlock your potential by joining our vibrant online communities

SAP Customer Data | Communities

SAP Customer Data

Learn how to turn anonymous visitors into loyal customers

Visit SAP Learning to access free videos, courses, and certifications related to SAP Customer Data Cloud solutions and SAP Customer Data Cloud platform.

Explore learning resources for SAP Customer Data, including videos, courses, and certifications for both solutions and platform related training.


SAP Customer Data | SAP Learning

Explore learning resources for SAP Customer Data , including videos, courses, and certifications for both solutions and platform related training.

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SAP Customer Experience

Learn how to make each customer experience matter.

SAP Customer Experience 

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