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SAP Customer Data solutions help you identify and engage customers across channels and devices, build trusted customer relationships based on transparency and control, and power trusted digital experiences with first-party data.The training offerings are grouped under the separate areas of SAP Customer Data Cloud and SAP Customer Data Platform.

What is SAP Customer Data?

Dive into the best customer experience sessions of SAP Connect Virtual now.

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Customer Experience Connect at SAP Connect showcased how the latest AI-infused CX solutions from SAP optimize operations, generate action-ready insights, and deliver delightful experiences at every step of the customer journey.&nbsp;

SAP Connect CX| CX Product pages

Build a strong foundation for SAP Customer Data Cloud with introductory courses 

Cloud Onboarding for SAP Customer Data Cloud and Data Platform

This video talks about the three solutions offered by SAP Customer Data Cloud, CIAM for B2C, CIAM for B2B and Enterprise Consent and Preference Management (ECPM).

Introducing the SAP Customer Data Cloud Solution

In this quick guide video, we will introduce SAP Customer Data Cloud’s Customer Identity and Access Management for B2C, or CIAM for B2C Solution.

Introducing SAP CIAM for B2C

In this video, you will see a quick demo of SAP Customer Data Cloud’s CIAM for B2C solution.

Quick Demo for CIAM for B2C - SAP Customer Data

SAP CIAM for B2B helps to grow businesses by building a strong network of partners and customers at speed and scale. This video is a quick guide to know about CIAM for B2B.

Introducing SAP CIAM for B2B

In this quick guide video, we will introduce SAP Customer Data Cloud’s Enterprise Consent and Preference Management Solution, or ECPM.

Introducing SAP ECPM

In this video, you will see a quick demo of the functionalities for SAP’s Enterprise Consent and Preference Management Solution, referred to as ECPM.

Quick Demo for SAP ECPM

Build a strong foundation for SAP Customer Data Cloud with introductory courses | Customer Data

Boost your expertise for SAP Customer Data Cloud at your own pace 

Exploring SAP Customer Data Cloud Essentials | free | course

Implementing SAP Customer Data Platform | free | LJV4

From Onboarding to Governance: Mastering SAP Customer Data Cloud for B2B | free | course

Gain an in-depth understanding of how to implement the key business scenarios of the SAP Customer Data Cloud solution.

SAP Customer Data Cloud Implementation

SAP Customer Data Cloud Implementation | ILT

Learn about SAP Customer Data Cloud features and concepts to get an all-around view and its advantages. 

SAP Customer Data Cloud (SAP Learning Hub)

Boost your expertise for SAP Customer Data Cloud at your own pace | Customer Data Cloud

Achieve  SAP Customer Data Cloud Certification

SAP Certified Associate - Developer - SAP Customer Data Cloud

Achieve  SAP Customer Data Cloud Certification | SAP Customer Data

Build a strong foundation for SAP Data Cloud Platform with introductory course

Administering SAP Customer Data Platform

Developing with SAP Customer Data Platform | course

Build a strong foundation for SAP Data Cloud Platform with introductory courses  | Customer Data Cloud Platform

Boost your expertise at your own pace on SAP Customer Data Cloud Platform

Exploring SAP Customer Data Platform Essentials

Gain an in-depth understanding of how to implement the key business scenarios of the SAP Customer Data Platform solution. 

Course

SAP Customer Data Platform Implementation Training

Learn about SAP Customer Data platform features and concepts to get an all-round view and its advantages.

SAP Customer Data Platform

SAP Customer Data Platform (SAP Learning Hub)

Boost your expertise at your own pace on SAP Customer Data Cloud Platform | Customer Data Platform

 Achieve SAP Customer Data Platform Certification

SAP Certified Associate - Developer - SAP Customer Data Platform

Achieve SAP Certification for  SAP Customer Data Platform certification | SAP Customer Data Cloud Platform

Get started with the SAP Customer Cloud Onboarding Resource Center

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Getting started

Plan your implementation

Get enabled

Prepare to go live

Get started

Join onboarding webcasts

Our onboarding process is tailored for a smoother transition and a successful go-live. Here's how we align your onboarding journey around your needs:

SAP Customer Data | SAP Customer Cloud Onboarding Resource Center

Join now

Reach your learning goals: get answers to questions about our learning materials and preparing for certification exams from SAP Learning experts.

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 Connect with peers

Find answers to questions about SAP CRM and customer experience software and discover expert insights.

CRM and CX Q&A

CRM and CX Q&A | SAP Customer Data

 Explore topic

Find short and concise overview of the product and discover how customers around the globe are using SAP Customer Data Solutions.

SAP Customer Data Solutions topic page

SAP Customer Data Solutions topic page | SAP Customer Data

Unlock your potential by joining our vibrant online communities

SAP Customer Data | Communities

SAP Customer Data

Learn how to turn anonymous visitors into loyal customers

Visit SAP Learning to access free videos, courses, and certifications related to SAP Customer Data Cloud solutions and SAP Customer Data Cloud platform.

Explore learning resources for SAP Customer Data, including videos, courses, and certifications for both solutions and platform related training.


SAP Customer Data | SAP Learning

Explore learning resources for SAP Customer Data , including videos, courses, and certifications for both solutions and platform related training.

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SAP Customer Experience

Learn how to make each customer experience matter.

SAP Customer Experience

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Learn about SAP and how SAP training and SAP Certification can help you expand your career opportunities, become a key asset in your organization, and solve meaningful business problems. SAP delivers value to every learner through a wide range of resources to fit all learning needs and skill levels.