What is SAP Customer Data Cloud?

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SAP Customer Data Cloud solutions help you identify and engage customers across channels and devices, build trusted customer relationships based on transparency and control, and power trusted digital experiences with first-party data.The training offerings are grouped under the separate areas of SAP Customer Data Cloud and SAP Customer Data Platform.

Get a basic understanding with these videos and courses for beginners.

New to the topic?

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Get to know SAP Customer Data Cloud! Learn the foundations of the platform and evaluate the functionality needed for different implementation scenarios.

This learning journey will demonstrate the foundations of SAP Customer Data Cloud and help you evaluate functionality for your implementation scenarios.

Explore SAP Customer Data Cloud Essentials | SAP Learning

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Explore SAP Customer Data Cloud Essentials

This video talks about the three solutions offered by SAP Customer Data Cloud, CIAM for B2C, CIAM for B2B and Enterprise Consent and Preference Management (ECPM).

Introducing the SAP Customer Data Cloud Solution

In this quick guide video, we will introduce SAP Customer Data Cloud’s Customer Identity and Access Management for B2C, or CIAM for B2C Solution.

Introducing SAP CIAM for B2C

In this video, you will see a quick demo of SAP Customer Data Cloud’s CIAM for B2C solution.

Quick Demo for CIAM for B2C

SAP CIAM for B2B helps to grow businesses by building a strong network of partners and customers at speed and scale. This video is a quick guide to know about CIAM for B2B.

Introducing SAP CIAM for B2B

In this video, you will see a demo of how SAP CIAM for B2B can help your business to build trust and manage the transparent relationship with your business partners.

CIAM for B2B - Quick Demo

In this quick guide video, we will introduce SAP Customer Data Cloud’s Enterprise Consent and Preference Management Solution, or ECPM.

Introducing SAP ECPM

In this video, you will see a quick demo of the functionalities for SAP’s Enterprise Consent and Preference Management Solution, referred to as ECPM.

Quick Demo for SAP ECPM

This guide will show you everything you need to get started with your SAP Customer Data Cloud solution, including information on updates, and where you can find support.

Quick Guide for Enablement and Resources

New to the topic? Get a basic understanding | Customer Data Cloud

Popular courses

Gain an in-depth understanding of how to implement the key business scenarios of the SAP Customer Data Cloud solution.

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Course

SAP Customer Data Cloud Implementation Training

This video discusses a business use case that benefits by integrating Qualtrics CX to SAP ECPM and the configuration steps involved to enable this integration.

SAP Customer Data Cloud and Qualtrics Integration

This video will introduce integration options available for SAP Customer Data. It will also cover which integration option is applicable for what type of use cases.

Integration Overview

In this video, you'll learn about the Exchange of Customer Data from SAP Customer Data Cloud to SAP Marketing Cloud. 

Identify Sync and SAP Marketing Cloud Integration

This video will introduce SAP Customer Data Cloud Webhooks, followed by a demo on how to configure Webhooks in the Console and see the end to end flow.

An Introduction to Webhooks

This video will demonstrate IdentitySync, SAP Customer Data Cloud's solution for transferring data between platforms.

IdentitySync

This video introduces SAP Customer Data Cloud Extensions, followed by a demo showing how to configure Extensions in the CDC Console and end to end flow.

An Introduction to Extensions

In this video, you will see how to configure Webhooks in SAP Customer Identity and Access Management for B2B, or CIAM for B2B. 

How to Configure Webhooks for CIAM for B2B

This Learning Journey shows different contents on SAP Customer Data Cloud for self-paced learning. 

Further offering Customer Data Cloud

Popular courses | Customer Data Cloud

Looking to get certified?

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Become a certified development associate for SAP Customer Data Cloud 2022 and demonstrate your expertise in developing solutions in managing customer data.

Become a certified development associate for SAP Customer Data Cloud (2022) and demonstrate your expertise in developing solutions for managing customer data.

Get certified in SAP Customer Data Cloud (2022) | SAP Learning

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SAP Certified Development Associate - SAP Customer Data Cloud 2022

Looking for a SAP Customer Data Cloud certification?

Get a basic understanding with these videos for beginners.

New to SAP Customer Data Cloud Platform?

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This video will introduce the SAP Customer Data Platform. This next generation CDP is the newest product of our Customer Data Management Solutions that allows you to deliver hyper-personalized experiences with a dynamic customer data foundation.  

Quick Guide for SAP Customer Data Platform

In this demo, we show you a practical use case to demonstrate the features and functionalities of SAP Customer Data Platform, as well as take you inside the platform.

Quick Demo for SAP Customer Data Platform

New to the topic? Get a basic understanding | Customer Data Cloud Platform

This video covers an integration scenario to capture Qualtrics Survey in SAP Customer Data Platform. It explains the configuration steps in SAP CDP and Qualtrics.

SAP Customer Data Platform & Qualtrics CX Feedback Data Integration

Gain an in-depth understanding of how to implement the key business scenarios of the SAP Customer Data Platform solution. 

SAP Customer Data Platform Implementation Training

Popular courses | Customer Data Platform

Get certified as a development associate for SAP Customer Data Platform. Visit SAP Learning to explore learning journeys and expand your developer skills.

Book your exam, earn your certification as a development associate for SAP Customer Data Platform, and explore more resources on SAP Learning.

SAP Customer Data Platform Certified Development Associate | SAP Learning

SAP Certified Development Associate - SAP Customer Data Platform

Looking for a SAP Customer Data Platform certification?

Engage with the SAP Customer Data solutions community

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Blog posts

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Blog posts | SAP Customer Data Cloud

Q&As

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Q&As | SAP Customer Data Cloud

SAP Customer Data Cloud

Learn how to turn anonymous visitors into loyal customers

Visit SAP Learning to access free videos, courses, and certifications related to SAP Customer Data Cloud solutions and SAP Customer Data Cloud platform.

Explore learning resources for SAP Customer Data Cloud, including videos, courses, and certifications for both solutions and platform related training.


SAP Customer Data Cloud | SAP Learning

Explore learning resources for SAP Customer Data Cloud, including videos, courses, and certifications for both solutions and platform related training.

SAP Customer Experience

Learn how to make each customer experience matter.

SAP Customer Experience

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