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SAP Service Cloud enables businesses to provide fast, reliable, and personalized service across all channels. Features such as channel orchestration, customer self-service, agent desktop, and customer identification enable you to drive customer satisfaction and intensify customer loyalty.

What is SAP Service Cloud?

Get a basic understanding with these videos for beginners

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Implementing and Using SAP Service Cloud Version 2

Extending SAP Sales and Service Cloud with SAP Cloud Applications Studio

Integrating SAP Sales Cloud and SAP Service Cloud with SAP S/4HANA

Introduction - SAP Service Cloud

SAP Service Cloud Integrations

SAP Service Cloud Additional Features

New to the topic? Get a basic understanding | Service Cloud

Popular courses

Using SAP Service Cloud

Implementing SAP Service Cloud

This micro learning video introduces the three important features based on machine learning and artificial intelligence in SAP Service Cloud version 2.

Case with Intelligent AI in SAP Service Cloud Version 2

Learn how to set up and run SAP Cloud for Customer effectively for your day-to-day business.

SAP Cloud for Customer Administration

Learn how to implement SAP Service Cloud, including the configuration of service processes, warranty management, registered products, and service levels.

Course

SAP Service Cloud

Using Agent Desktop with SAP Service Cloud

Popular courses | Service Cloud

Looking to get certified? 

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This certification proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud

SAP Certified Associate - Integration Consultant - SAP Sales and Service Cloud

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2

Looking for a SAP Service Cloud certification?

Customer Onboarding Resource Centers

Our onboarding process is tailored for a smoother transition and a successful go-live. 

Customer Onboarding Resource Centers | SAP Service Cloud

Unlock your potential by joining our vibrant online communities

 Whether you're looking to enhance your skills, connect with like-minded individuals, or dive into exciting discussions, our diverse groups cater to every interest and learning style.

Communities Component | SAP Service Cloud

SAP Service Cloud

Learn how to drive business growth with seamless customer service.

Check out these resources on SAP Service Cloud to learn about channel orchestration, customer self-service, agent desktop, and customer identification.

Visit SAP Learning for a variety of learning resources related to SAP Service Cloud, including videos, courses, learning journeys, and certifications.


SAP Service Cloud | SAP Learning

Visit SAP Learning for a variety of learning resources related to SAP Service Cloud, including videos, courses, learning journeys, and certifications.

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SAP Customer Experience

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SAP Service Cloud

Learn how to drive business growth with seamless customer service.

What's it all about?

New to the topic?

Popular courses

Case with Intelligent AI in SAP Service Cloud Version 2

SAP Cloud for Customer Administration

SAP Service Cloud

Looking to get certified?

Customer Onboarding Resource Centers

SAP Sales Cloud and SAP Service Cloud

SAP Sales Cloud and SAP Service Cloud v2

SAP Customer Experience Onboarding Webinars

Unlock your potential by joining our vibrant online communities

SAP Learning Group

CRM and CX Q&A

SAP Sales and Service Cloud topic page