SAP Customer Experience

SAP Service Cloud

Learn how to drive business growth with seamless customer service.

What's it all about?

SAP Service Cloud enables businesses to provide fast, reliable, and personalized service across all channels. Features such as channel orchestration, customer self-service, agent desktop, and customer identification enable you to drive customer satisfaction and intensify customer loyalty.

New to the topic?

  • Video

Introduction - SAP Service Cloud

Learn how to expanded set of capabilities can enable your service organisations to understand your customers, engage with them and deliver service excellence in a much more comprehensive way.
  • Video

SAP Service Cloud Integrations

This video shows you the various integration capabilities available out of the box with SAP Service Cloud.
  • Video

SAP Service Cloud Additional Features

Learn more about the SAP Service Cloud Additional Features with this video.

Popular courses

  • Video
  • Video

Case with Intelligent AI in SAP Service Cloud Version 2

This micro learning video introduces the three important features based on machine learning and artificial intelligence in SAP Service Cloud version 2.
  • Course
  • C4H440

SAP Cloud for Customer Administration

Learn how to set up and run SAP Cloud for Customer effectively for your day-to-day business.
  • Course
  • C4H510

SAP Service Cloud

Learn how to implement SAP Service Cloud, including the configuration of service processes, warranty management, registered products, and service levels.
  • Video

Using Agent Desktop with SAP Service Cloud

This video covers 3 different scenarios for Agent Desktop in SAP Service Cloud, integrated with S/4HANA Cloud.

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Customer Onboarding Resource Centers

Our onboarding process is tailored for a smoother transition and a successful go-live.

SAP Sales Cloud and SAP Service Cloud

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SAP Sales Cloud and SAP Service Cloud v2

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SAP Customer Experience Onboarding Webinars

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SAP Learning Group

Join our SAP Learning Group moderated by an SAP Learning expert.
Ask your questions about your digital learning journeys, prepare successfully for your SAP Certification exams, and collaborate with other learners to reach your learning goals.

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