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The certification is valid for 12 months.

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This certification verifies that you possess the SAP Service Cloud the cores and core skills required for the consultant profile and proves that you have an overall understanding and in?depth skills to participate as a member of project team with a focus on setting up, implementing and using SAP Service Cloud Version 2 in a mentored role.

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Implementation Consultant - SAP Service Cloud Version 2

The course in part of 2 course offering which will enable you to explain and demonstrate how to use and implement SAP Service Cloud Version 2 which is built using Cloud Native Stack. The course walks you through how the initial essential setup is completed on SAP Service Cloud Version 2 before moving onto core configurations.&nbsp;

Implementing SAP Service Cloud Version 2 – Essentials

The course in part of 2 course offering which will enable you to explain and demonstrate how to use and implement SAP Service Cloud Version 2 which is built using Cloud Native Stack.
The course walks you through how the Administrator role can leverage the SAP Service Cloud Version 2 capabilities to both improve and scale up the service experience that a company can provide its customers. This perspective of the administrator role is also important for all other roles new to the solution, such as the business user, the solution consultant and the developer.

Configuring Service Operations in SAP Service Cloud Version 2

Nurture the theory skills you have learned from the courses by practicing exercises developed specifically to hone your implementation skills. Follow an exercise book for a hands on practice experience.

Practice System

Hands-on Practice for Implementing SAP Service Cloud Version 2 – Essentials

<div>This intermediate level course guides SAP consultants on customizing and configuring SAP Service Cloud Version 2. Learn about system requirements, base configuration, business roles, and more. Includes process videos and quizzes. # This description was auto-generated #</div>

1_mxf6lo0u (video-connector) - 2024-10-31T11:23:36.439Z

Implementing and Using SAP Service Cloud Version 2

Welcome to the course on implementing and using SAP Service Cloud Version 2. This intermediate level course is designed to guide SAP consultants through the process of customizing and configuring SAP Service Cloud Version 2. Through clear and concise lessons in a self-paced format, you'll explore essential implementation steps such as confirming and enabling system requirements, enabling system contracts and tenants, activating base configuration, creating business roles and tailoring and branding the user interface. Additionally, you will discover further implementation steps such as performing master data setup, creating service objects, setting up case management, configuring service elements, and managing communication channels and integration. At the end of nearly every lesson, you'll find a process video to walk you through the specific steps, ensuring a practical understanding of each concept. Finally, at the end of each unit, there will be a quiz to test your knowledge, which will help to consolidate your learning. Are you ready? Let's get started with implementing and using SAP Service Cloud Version 2.

The courses in this learning journey enable you to explain and demonstrate how to use and implement SAP Service Cloud Version 2. The course walks you through how the Administrator role can leverage the SAP Service Cloud Version 2 capabilities to both improve and scale up the service experience that a company can provide its customers. This perspective of the administrator role is also important for all other roles new to the solution, such as the business user, the implementation consultant and the developer.

Implementing SAP Service Cloud Version 2

SAP Certified - Implementation Consultant - SAP Service Cloud Version 2

To help you get ready, we recommend following these steps<ol><li>Study the relevant material in the Learning Journey</li><li>Complete&nbsp;the practical test</li><li>Schedule&nbsp;and take the theoretical exam to earn your certification</li></ol>Below is a list of topics that may be covered in the theoretical exam. Please note: this is a guide, not a guarantee—SAP may update exam content at any time.

Topics covered in this exam

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<ul><li>As an SAP Learning Hub subscriber, you benefit from four included SAP Certification exam attempts per year. Learn more <a href="https://www.sap.com/training-certification/learning-hub.html" target="_blank">here</a>.</li><li>If you already purchased SAP Certification exam attempts, you could schedule your exam directly</li><li>If you have any questions, please read the<a href="https://learning.sap.com/frequently-asked-questions#sap-certification" target="_blank"> SAP Certification FAQ</a></li></ul>

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<ul><li>Watch our <a href="1_dunxi0q0" target="_self" title="Watch the Scenario-based Assessment video">introduction to scenario-based assessments</a>.</li><li>Explore and try-out our AI-powered scenario-based assessment tool to build confidence before the exam.</li></ul>

Tools to help prepare for your scenario-based assessment

Know what to expect before exam day, from technical requirements to assessment best practices.

Make sure you have a <a href="https://learning.sap.com/learninghub-subscriptions" target="_self">Learning Hub subscription&nbsp;</a>that includes SAP Certification exam attempts and a valid <a href="https://www.sap.com/account/universal-id.html" target="_self">SAP Universal ID</a> (including a secondary email) set up. The exam page contains key information about your available attempts. Be sure to review:<ul><li>Available attempts: Subscription attempts and exam attempts are shown separately. Each exam attempts counts as one attempt from your subscription.</li></ul>

<ul><li>Watch our <a href="1_czbdthx6" target="_self">introduction to system-based assessments</a>.</li><li>Find the practice system within the learning journey below to get started with this system and build confidence before the exam</li></ul>

Tools to help prepare for your system-based assessment

<ul>
 <li>Roleplay with AI guidance: English, Spanish, Italian, French, Japanese<a href="https://support.yoodli.ai/en/articles/9550461-yoodli-overview" target="_blank" title="All available languages for the exam">&nbsp;+25 more</a></li>
 <li>Record a video: English only</li>
</ul>

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SAP Certified - Implementation Consultant - SAP Service Cloud Version 2

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