SAP Certification keeps your expertise and credentials up to date. Continuous learning and skill development are key to staying current in your field and with new updates.

The certification is valid for 12 months.

You can extend your certification for another 12 months each time you successfully complete an assessment.

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Key points for earning and staying certified

This certification verifies that you possess the core skills required for the implementation consultant profile and proves that you have an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. The certification is recommended as an entry-level qualification.

Visit our frequently asked questions for more information about how to get certified, exams and practical tests.

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Complete the Scenario Based Assessment to achieve your SAP Certification.

Demonstrate your knowledge and skills

Scenario-based Assessment for SAP Field Service Management

You will be asked to record a single, unedited video in which you address the below listed topics in a set order. The total recording time should not exceed 1 hour (approximately between 5 and 10 minutes per topic). Please read all instructions carefully before you begin the recording. You can either use record video from the SAP Certification Exam page or you upload a video that you recorded yourself (see Technical requirements below).&nbsp;
&nbsp;
 Technical Requirements
<ul>
<li>Video quality: 720p (1280 x 720).</li>
<li>Audio quality: Use a microphone (headset or external) to ensure your audio is clear and free of background noise. Submissions with inaudible audio cannot be evaluated and may result in a failed attempt.</li>
<li>Language: English</li>
<li>Format: Single, continuous video file (no edits, cuts, or multiple clips).</li>
<li>File format: MP4</li>
<li>File size: Maximum 1000MB</li>
<li>Upload time limitation: 60 minutes</li>
<li>File naming convention: LastName_FirstName_Date.mp4 (for example Doe_Jane_2025-11-04.mp4)</li>
</ul>

AI Roleplay with Al Guidance Demonstrate your knowledge and skills in an Al-powered roleplay scenario based assessment. Following the provided scoring criteria:
<ul>
<li>For knowledge assessments, demonstrate your knowledge of the SAP solution by providing detailed and thorough responses to the questions asked.</li>
<li>For value-positioning assessments based on a case-study, demonstrate your skills in positioning SAP solutions, communicating value and addressing customer objections by delivering a value pitch.</li>
</ul>

SAP Field Service Management

This course provides an in-depth understanding of the key business scenarios supported by SAP Field Service Management, while illustrating its main functionalities and concepts.
SAP Field Service Management supports dispatchers with real-time, automated workforce scheduling and planning, as well as providing service technicians with powerful apps to fulfill field service needs.

Implementing SAP Field Service Management

This course will guide you through the main functionalities and concepts of SAP Field Service Management, providing an in-depth understanding of key business scenarios in the field service management domain. SAP Field Service Management supports field service technicians and dispatchers with real-time, automated workforce scheduling, planning, and dispatching for employees and partners, as well as offering self-service options for field service needs.

Managing SAP Field Service Management

This course will provide insights into the RISE with SAP Methodology, its phases, recommended tools, and their value in structuring an organization’s journey through a RISE with SAP cloud transformation.

Introducing RISE with SAP Methodology for SAP Partners and Customers

This Learning Journey provides an in-depth understanding of the key business scenarios, concepts, and functionalities of SAP Field Service Management (FSM). Learners will explore how SAP FSM empowers dispatchers with real-time, automated workforce scheduling, planning, and dispatching—while also equipping field service technicians with powerful mobile tools to fulfill service requests efficiently. The learning journey also covers partner collaboration and self-service capabilities, enabling a streamlined and intelligent approach to field service operations.&nbsp;

Consultants and business users will learn the functionality of SAP Field Service Management.

Implementing and Managing SAP Field Service Management

SAP Certified - SAP Field Service Management

To help you get ready, we recommend following these steps<ol><li>Study the relevant material in the Learning Journey</li><li>Complete&nbsp;the practical test</li><li>Schedule&nbsp;and take the theoretical exam to earn your certification</li></ol>Below is a list of topics that may be covered in the theoretical exam. Please note: this is a guide, not a guarantee—SAP may update exam content at any time.

Topics covered in this exam

No subscription needed – just activate and take the exam by 31 December.

You have a free certification voucher

<ul>
 <li>Activate now and take the exam by 31 December.</li>
 <li>This one-time offer is separate from your Learning Hub subscription.</li>
</ul>

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<ul><li>As an SAP Learning Hub subscriber, you benefit from four included SAP Certification exam attempts per year. Learn more <a href="https://www.sap.com/training-certification/learning-hub.html" target="_blank">here</a>.</li><li>If you already purchased SAP Certification exam attempts, you could schedule your exam directly</li><li>If you have any questions, please read the<a href="https://learning.sap.com/frequently-asked-questions#sap-certification" target="_blank"> SAP Certification FAQ</a></li></ul>

If you have not purchased SAP Certification exam attempts: Subscribe to <a href="https://sap.com/learninghub">SAP Learning Hub</a> or <a href="https://partneredge.sap.com/en/partnership/manage/training/learning-hub.html">SAP Learning Hub, partner edition</a>, which include four certification exams in the subscriptions.If you have purchased SAP Certification exam attempts: please ensure you are signed in with the correct account.&nbsp;

For more help scheduling your exam visit our <a href="https://learning.sap.com/helpcenter/certification-support" target="_self">FAQs</a>.

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Follow the <a href="https://www.sap.com/documents/2015/01/001f6a05-457c-0010-82c7-eda71af511fa.html" target="_self">Technical Readiness Checklist</a> to get details on hardware, software and connectivity requirements for your assessment.

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Make sure you have a <a href="https://learning.sap.com/learninghub-subscriptions?userlogin=true" target="_self">Learning Hub subscription&nbsp;</a>that includes SAP Certification exam attempts and a valid <a href="https://www.sap.com/account/universal-id.html" target="_self">SAP Universal ID</a> (including a secondary email) set up. The exam page contains key information about your available attempts. Be sure to review:<ul><li>Available attempts: Subscription attempts and exam attempts are shown separately. Each exam attempts counts as one attempt from your subscription.</li></ul>

Check your subscription, SAP Universal ID and available attempts

<ul><li>Watch our <a href="1_dunxi0q0" target="_self" title="Watch the Scenario-based Assessment video">introduction to scenario-based assessments</a>.</li><li>Explore and try-out our AI-powered scenario-based assessment tool to build confidence before the exam.</li></ul>

Tools to help prepare for your scenario-based assessment

Know what to expect before exam day, from technical requirements to assessment best practices.

Make sure you have a <a href="https://learning.sap.com/learninghub-subscriptions" target="_self">Learning Hub subscription&nbsp;</a>that includes SAP Certification exam attempts and a valid <a href="https://www.sap.com/account/universal-id.html" target="_self">SAP Universal ID</a> (including a secondary email) set up. The exam page contains key information about your available attempts. Be sure to review:<ul><li>Available attempts: Subscription attempts and exam attempts are shown separately. Each exam attempts counts as one attempt from your subscription.</li></ul>

<ul><li>Watch our <a href="1_czbdthx6" target="_self">introduction to system-based assessments</a>.</li><li>Find the practice system within the learning journey below to get started with this system and build confidence before the exam</li></ul>

Tools to help prepare for your system-based assessment

This certification is being retired on ${retirement_date}. We recommend the following <a href="${alternative_certification}" target="_self">alternative certification</a>.

This certification is being retired on ${retirement_date}. We recommend to take a look at the available certification portfolio for an alternative to get certified in.

Certification to be retired!

We recommend the following <a href="${alternative_certification}" target="_self">alternative certification</a>.

We recommend to take a look at the available certification portfolio for an alternative to get certified in.

This certification retires on ${retirement_date}

<ul>
 <li>Roleplay with AI guidance: English, Spanish, Italian, French, Japanese<a href="https://support.yoodli.ai/en/articles/9550461-yoodli-overview" target="_blank" title="All available languages for the exam">&nbsp;+25 more</a></li>
 <li>Record a video: English only</li>
</ul>

Available languages vary by format

To help you get ready, we recommend following these steps:<ol><li>Study&nbsp;the relevant material</li><li>Schedule&nbsp;and take the theoretical exam to earn your certification</li></ol>Below is a list of topics that may be covered in the theoretical exam. Please note: this is a guide, not a guarantee—SAP may update exam content at any time.

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SAP Certified - SAP Field Service Management

About this certification

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Get ready for your certification

Check your system set-up

Check your subscription, SAP Universal ID and available attempts

Tools to help prepare for your scenario-based assessment

Certification overview

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Implementing and Managing SAP Field Service Management

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