SAP Certification keeps your expertise and credentials up to date. Continuous learning and skill development are key to staying current in your field and with new updates.

The certification is valid for 12 months.

You can extend your certification for another 12 months each time you successfully complete an assessment.

You’ll receive personalized notifications so you never miss your certification expiry date.

Key points for earning and staying certified

This certification verifies that you possess sound skills and understanding of the features and architecture of SAP Customer Experience Solutions and SAP BTP. The Associate Architect, with two or more years of experience in SAP Customer Experience solutions, can effectively perform and provide guidance on various project tasks within a project team.

Visit our frequently asked questions for more information about how to get certified, exams and practical tests.

Still have questions?

Complete the Scenario Based Assessment to achieve your SAP Certification.

Demonstrate your knowledge and skills

Scenario-based Assessment for Solution Architect - Customer Experience

You will be asked to record a single, unedited video in which you address the below listed topics in a set order. The total recording time should not exceed 1 hour (approximately between 5 and 10 minutes per topic). Please read all instructions carefully before you begin the recording. You can either use record video from the SAP Certification Exam page or you upload a video that you recorded yourself (see Technical requirements below).&nbsp;

Al Roleplay with Al Guidance Demonstrate your knowledge and skills in an Al-powered roleplay scenario based assessment. Following the provided scoring criteria:
<ul>
<li>For knowledge assessments, demonstrate your knowledge of the SAP solution by providing detailed and thorough responses to the questions asked.</li>
<li>For value-positioning assessments based on a case-study, demonstrate your skills in positioning SAP solutions, communicating value and addressing customer objections by delivering a value pitch.</li>
</ul>

Solution Architect - Customer Experience

Sharpen your knowledge on various Customer Experience solutions, their integration and extensibility scenarios with in Intelligent Enterprise, project considerations. This Learning journey will help you ace the Customer Experience Solution Architect Certification Exam.

SAP Customer Experience Solutions - Integration and Extensibility

1_49587q5z (video-connector) - 2025-11-26T19:32:30.322Z

Teaser_C_C4HCX.mp4

Step up your career and become an SAP Certified Solution Architect for Customer Experience. Enterprises face complex CX landscapes, disconnected systems, and rising customer expectations. This learning journey covers SAP Customer Experience Solutions, SAP BTP Foundations, SAP Integration Suite, and SAP Build. You'll learn to design end to end architectures in the intelligent enterprise, implement robust integrations, leverage AI, extend platforms with side by side mechanisms, and apply a clean core strategy. Gain the skills to guide implementations, advise on technical trade-offs, and deliver successful CX projects. Then validate your expertise with the certification exam. Ready to lead CX transformation? Enroll now and prepare to certify.

A short course explaining how to study the courses and their content for the C_C4HCX certification.

Preparing for the C_C4HCX Certification

In this course you will learn about SAP Sales Cloud version 2 from a business user’s perspective. Learn how the solution is used by a sales representative as well as a sales manager in their daily tasks

Exploring SAP Sales Cloud Version 2

The course in this learning journey enables you to explain and demonstrate how to use and implement SAP Service Cloud Version 2 which is built using Cloud Native Stack. The course walks you through how the Administrator role can leverage the SAP Service Cloud Version 2 capabilities to both improve and scale up the service experience that a company can provide its customers. This perspective of the administrator role is also important for all other roles new to the solution, such as the business user, the solution consultant and the developer.

SAP Service Cloud Version 2 - Consultant Course

This course will introduce you to the most essential SAP Engagement Cloud - Emarsys Edition platform concepts.

Getting started with SAP Engagement Cloud - Emarsys Edition

This course will guide you through the foundations of SAP Customer Data Cloud and help you evaluate the functionalities for your implementation scenarios.

Exploring SAP Customer Data Cloud Essentials

By the end of this course, you will have learned how to use the CIAM’s B2B Organization Management feature to manage organizations, delegate administration tasks, and configure policy-based access control. After activating B2B Organization Management in the CIAM, you will use it to manage member attributes, configure organization approval workflows, manage member profiles, and control what they can do in the UI. You will also know how to onboard organizations using the registration request Web UI, delegate organization administration, and integrate SAP Content Data Cloud’s B2B capabilities with an external website. &nbsp;

From Onboarding to Governance: Mastering SAP Customer Data Cloud for B2B

This course will guide you through the foundations of SAP Customer Data Platform and help you evaluate the functionalities for your implementation scenarios.

Exploring SAP Customer Data Platform Essentials

<div>This learning journey will guide you through the fundamental technical aspects of SAP Commerce Cloud.</div>

Exploring the Technical Essentials of SAP Commerce Cloud

This course will provide you with the proficiency-based knowledge required to help you plan new implementations of SAP Commerce Cloud.

Expanding upon Technical Essentials of SAP Commerce Cloud

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This learning journey will guide you through the essential features needed, as a developer, to complete your understanding of SAP Commerce Cloud capabilities.
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Mastering the Technical Essentials of SAP Commerce Cloud

This course equips professionals with practical knowledge of Business AI within SAP CX using Joule as the embedded AI copilot. Learners will discover how Joule Agents and Joule for Consultants streamline processes, enhance decision-making, and enable hyper-personalized customer and commerce experiences. The program focuses on translating AI capabilities into real business impact through intelligent automation, data-driven insights, and scalable CX innovation.

Introducing SAP Business AI for SAP Customer Experience

This course will introduce you to the SAP Business Technology Platform. During this course you will get profound knowledge in the SAP BTP Strategy, application development and automation, integration, data ans analytics, and AI.

Exploring SAP Business Technology Platform

This&nbsp; course is designed for integration designers and developers with responsibilities for building integration from and to cloud applications.

SAP Cloud Platform Integration Service Overview

Welcome to this journey to sharpen functional and technical knowledge across SAP Customer Experience (CX) solutions, their integration mechanisms, extensibility options, and project delivery considerations within the Intelligent Enterprise.
This structured learning journey is designed to prepare participants for real-world architecture decisions and to support success on the Customer Experience Solution Architect certification exam.

Gain skills to implement CX, extend solutions, integrate with systems, and earn certification.

Becoming a Certified Solution Architect in SAP Customer Experience

SAP Certified - Solution Architect - SAP Customer Experience

To help you get ready, we recommend following these steps<ol><li>Study the relevant material in the Learning Journey</li><li>Complete&nbsp;the practical test</li><li>Schedule&nbsp;and take the theoretical exam to earn your certification</li></ol>Below is a list of topics that may be covered in the theoretical exam. Please note: this is a guide, not a guarantee—SAP may update exam content at any time.

Topics covered in this exam

Schedule your exam

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<ul><li>As an SAP Learning Hub subscriber, you benefit from four included SAP Certification exam attempts per year. Learn more <a href="https://www.sap.com/training-certification/learning-hub.html" target="_blank">here</a>.</li><li>If you already purchased SAP Certification exam attempts, you could schedule your exam directly</li><li>If you have any questions, please read the<a href="https://learning.sap.com/frequently-asked-questions#sap-certification" target="_blank"> SAP Certification FAQ</a></li></ul>

If you have not purchased SAP Certification exam attempts: Subscribe to <a href="https://sap.com/learninghub">SAP Learning Hub</a> or <a href="https://partneredge.sap.com/en/partnership/manage/training/learning-hub.html">SAP Learning Hub, partner edition</a>, which include four certification exams in the subscriptions.If you have purchased SAP Certification exam attempts: please ensure you are signed in with the correct account.&nbsp;

For more help scheduling your exam visit our <a href="https://learning.sap.com/helpcenter/certification-support" target="_self">FAQs</a>.

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<ul>
 <li>Roleplay with AI guidance: English, Spanish, Italian, French, Japanese<a href="https://support.yoodli.ai/en/articles/9550461-yoodli-overview" target="_blank" title="All available languages for the exam">&nbsp;+25 more</a></li>
 <li>Record a video: English only</li>
</ul>

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SAP Certified - Solution Architect - SAP Customer Experience

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Becoming a Certified Solution Architect in SAP Customer Experience

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