Resolving Content Problems

Element Loading Behavior generally applies to Launchers and SmartTips. This section describes to WalkMe when your item loads on the page.

Remember: WalkMe's default is to look to load content only when a web page loads. If your item appears after page load, you'll need to make an adjustment here.

By choosing one of the options, WalkMe will have a better understanding of how the element appears on the site so it knows when to try and load it.

This is the most common setting for Element Behavior. Most elements on the web page show up as soon as the page loads.

When we load the page, our SmartTips on the Favorites and plus (+) buttons on the application automatically load without any user interaction.

This option is used for elements like buttons or forms that appear after we click on an element on the page.

This is common behavior with forms on some sites. When we click on a button, a form may appear for us to fill out. Once the form is on the page, there is no button to remove the form - it just stays on the page.

This option means that if we interact with a button or page, a new element will appear, but if we interact with that same element the new element will go away. The element our items are attached to can show up or go away depending on how the user interacts with the page.

Menus are the most common example of this. When we click or hover on a menu, we may see a list of options, but the moment we move away from the menu, it will disappear.

When using this setting, WalkMe will first apply the highest evaluation frequency (also highest performance impact) to your item. Over time, it learns the selected element's behavior and then automatically apply the appropriate evaluation frequency moving forward.

This setting is meant to support Builders who may not be sure of the appropriate behavior setting for their element. If you have a strong grasp on the element loading behavior settings and know which one is appropriate for your item, select the appropriate setting for optimal performance.

There are a few other details in the Advanced Settings tab that more experienced Builders may want to explore for troubleshooting purposes.

Let's explore the Recognition Method section.

Upon reviewing content, the QA reviewer noticed that the Give Feedback Launcher placement blocks the menu when clicking on the Profile icon. We will need to resolve this issue by using the Z-Index option.

Upon opening the Give Feedback Launcher, remain on the Behavior tab.

Scroll down to the option where it says Arrange Layer Order (z-index).

Click the toggle to turn it on. It will be off by default.

Now, either click Edit on Page within the Arrange Layer Order (z-index) section, or click the Edit on Page button on the bottom left of the Options Menu.

You should now see the Launcher you created in context, and the editing window will show your layer order arrangement options. Depending on your situation, select either:

• Bring forward (if your Launcher is being hidden behind a site element when it should not be).

• Send backward (if your Launcher is covering or "on top of" a website element it should be behind).

For our use case here, we would select send backward.

• Click Select on-screen Element;

• Click on the on-screen element you want your Launcher to go in front of or move behind.

  Once you click the element, look at the define Z-index value manually section; you should see the Z-index value change automatically (if a change was necessary) to reflect the required Z-index to achieve your desired effect.

Resolving Z-index issues can be as simple as turning on a toggle for Z-index. You'll notice when you Play the Launcher, it actually sends the Launcher behind the menu now.

In rare cases, you might have to enter a value and play with the number to resolve the issue.

Open the What's New Launcher, and remain on the Behavior tab.

Scroll down to find the Lock to Element toggle.

Lock to Element will be off by default. Click the toggle to turn it on.

That's it! Lock to Element prevents the WalkMe item from jumping up and down a screen and will resolve most issues. In some cases, this can also resolve Z-Index issues as well!