Utilizing SAP Trust Center

The SAP Trust Center is a self-service, publicly accessible website that provides unified and easy access to all SAP trust-related content. The goal of the SAP Trust Center is to centrally provide transparency on SAP cloud-related processes and reliable information on the availability of cloud services, as well as to support SAP's role as a trusted provider of cloud services.

The SAP Trust Center covers the following topics:

• Security
  • Review security measures to help protect your data's integrity, availability, and confidentiality.
  • Explore security products and services from SAP.
  • Report a security issue.
• Compliance
  • Learn about regular compliance checks through internal reviews and audits.
  • View global offerings, such as ISO/IEC, SOC, and Bridge Letters.
  • Access local and industry-specific compliance certificates, including TISAX.
• Privacy
  • Understand how SAP protects and respects individuals’ privacy.
  • View data protection guidelines.
  • Explore global compliance of data protection laws.
• Agreements
  • Get insights into SAP contracts.
  • View agreements for cloud software and service offerings from SAP and our partners.
  • Find SLAs and general terms and conditions.
• Cloud Service Status
  • Discover the uptime and availability of our cloud services worldwide.
  • Access cloud service performance history.
  • View a personalized dashboard.
• Data Centers
  • View data center locations.
  • Discover how our data centers operate.
  • Explore data center security measures based on industry standards.
• Cloud Delivery Options
  • Explore SAP Cloud delivery options.
  • Explore SAP sovereign cloud capabilities.

My Trust Center, an area within the SAP Support Portal for the SAP Trust Center, extends the public offering by granting access to additional documentation available only to SAP customers and partners with a valid SAP user ID.

There is a subscription functionality for many of the resources which offers you e-mail notifications about changes and updates for content which is of relevance to you.

Explore My Trust Center

As part of the SAP Trust Center, you will find two specific documents that help you understand product-specific terms, support policies, and operational availability:

This document details the usage metrics and core capabilities available to users in SAP S/4HANA Cloud Public Edition. Additionally, it lists the cloud features included in the cloud service, such as the number of forms that can be created in the system.

This document describes the additional entitlements on top of the SAP S/4HANA Cloud Public Edition, as part of the base and premium options. It also outlines the user metrics.

We recommend familiarizing yourself with these documents to gain full awareness of the entitlements within the subscription and to understand the metrics for each type of user. You can find them here.

This lesson covers My Trust Center which is comprised of two components:

- General / Public Information

- A customer specific section

My Trust Center provides information to enable the exploration of a variety of information for key areas such as:

- Looking up service agreements

- Requesting SOC information

- Regulations

- Data center management