Exploring SAP Enterprise Support

Objective

After completing this lesson, you will be able to outline the offerings and benefits of SAP Enterprise Support.

SAP Enterprise Support Overview

When a customer subscribes to an SAP cloud solution, SAP Enterprise Support is included at no additional cost. This foundational offering provides access to SAP Knowledge Base, remote assistance, intelligent content, and best practices – empowering users to optimize their SAP solutions efficiently.

Alongside Customer Onboarding, SAP Enterprise Support is one of the core pillars of the Foundational Success Plan, shaping how SAP supports you throughout your journey. Whether you need fast problem resolution, proactive risk prevention, or rich enablement resources, SAP Enterprise Support is the vehicle through which SAP delivers it all.

Diagram of 'Support from SAP' (SAP Cloud ALM), personalized and AI-powered, highlighting four attributes—Fast Problem Solving, Rich Empowerment, Seamless Experience, and Prescriptive Guidance—plus customer value points and availability through SAP Enterprise Support and premium success offerings.

What is the SAP Enterprise Support Academy?

The SAP Enterprise Support Academy offers a wide range of services and educational content, such as learning assets, trainings, expert guidance, and much more.

How to Get Started

Explore the SAP Enterprise Support Academy homepage to learn more.

SAP Enterprise Support Value Maps

SAP Enterprise Support Value Maps provide private, expert-led groups designed to fast-track your success with targeted guidance, all within the foundational support offering.

How to Get Started

Explore and discover Value Maps on the SAP Community and choose solution-specific Value Maps to embark on your journey.

Note

Access to Value Map Groups requires logging into SAP Community with an S-user ID or an SAP Universal ID.

SAP Enterprise Support Value Maps for SAP EWM

SAP EWM-related content is available in the Supply Chain Management Value Map.

Available featured topics under Supply Chain Management Value Map, to get more value from your supply chain solution.

Where to Find SAP EWM-Related Content?

In the SAP Enterprise Support Value Maps, select the "Supply Chain Management Value Map" option.
Under the Featured Topics section, select the "SAP EWM" option.
Direct access to the SAP EWM content can be found here.

Conclusion

The SAP Enterprise Support portfolio, included with every cloud solution, helps customers transform, adopt, integrate, and extend their SAP solutions to achieve business outcomes. SAP Enterprise Support Academy and SAP Enterprise Support Value Maps offer a structured learning environment, alongside access to expertise and targeted services.

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