Exploring SAP Enterprise Support

Objective

After completing this lesson, you will be able to outline the offerings and benefits of SAP Enterprise Support.

SAP Enterprise Support Overview

When a customer subscribes to an SAP cloud solution, SAP Enterprise Support is included at no additional cost. This foundational offering provides access to SAP Knowledge Base, remote assistance, intelligent content, and best practices – empowering users to optimize their SAP solutions efficiently.

Alongside Customer Onboarding, SAP Enterprise Support is one of the core pillars of the Foundational Success Plan, shaping how SAP supports you throughout your journey. Whether you need fast problem resolution, proactive risk prevention, or rich enablement resources, SAP Enterprise Support is the vehicle through which SAP delivers it all.

Diagram of 'Support from SAP' (SAP Cloud ALM), personalized and AI-powered, highlighting four attributes—Fast Problem Solving, Rich Empowerment, Seamless Experience, and Prescriptive Guidance—plus customer value points and availability through SAP Enterprise Support and premium success offerings.

What is the SAP Enterprise Support Academy?

The SAP Enterprise Support Academy offers a wide range of services and educational content, such as learning assets, trainings, expert guidance, and much more.

How to Get Started

Explore the SAP Enterprise Support Academy homepage to learn more.

SAP Enterprise Support Value Maps

SAP Enterprise Support Value Maps provide private, expert-led groups designed to fast-track your success with targeted guidance, all within the foundational support offering.

How to Get Started

Explore and discover Value Maps on the SAP Community and choose solution-specific Value Maps to embark on your journey.

Note

Access to Value Map Groups requires logging into SAP Community with an S-user ID or an SAP Universal ID.

SAP Enterprise Support Value Maps for SAP IBP

SAP IBP-related content is available in the Supply Chain Management Value Map.

Available featured topics under Supply Chain Management Value Map, to get more value from your supply chain solution.

Where to Find SAP IBP-Related Content?

In the SAP Enterprise Support Value Maps, select the "Supply Chain Management Value Map" option.
Under the Featured Topics section, select the "SAP IBP" option.
Direct access to the SAP IBP content can be found here.

Continuous Quality Check Overview

Continuous quality check (CQC) are remote services available upon request to support your deployment. These services allow our experts to analyze your system or specific situation, helping to reduce system risks and identify optimization potential. As an outcome, customers receive a report, including an executive summary, with findings and guidance for improvement.

Find more details on available CQC services, how to request a CQC service, and other improvement options here.

CQC Services for SAP IBP

For SAP IBP, there are four CQC services available:

There are available for SAP IBP solution four different Continuous Quality Checks (CQC) that customer can request and a report with actions and recommendations will be delivered as an outcome.

Access detailed information about each SAP IBP CQC and learn how to request the service directly here.

Conclusion

The SAP Enterprise Support portfolio, included with every cloud solution, helps customers transform, adopt, integrate, and extend their SAP solutions to achieve business outcomes. SAP Enterprise Support Academy and SAP Enterprise Support Value Maps offer a structured learning environment, alongside access to expertise and targeted services.

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