Objective
When a customer subscribes to an SAP cloud solution, it includes SAP Enterprise Support at no additional cost. This foundational offering provides access to a self-service knowledge base, remote assistance, expert content, and best practices, enabling users to optimize their SAP solutions efficiently.
The SAP Enterprise Support Academy offers a wide range of services and educational content, such as learning assets, trainings, expert guidance, and much more.
Explore the SAP Enterprise Support Academy homepage to learn more.
SAP Enterprise Support Value Maps provide private, expert-led groups designed to fast-track your success with targeted guidance, all within the foundational support offering.
Explore and discover Value Maps on the SAP Community and choose solution-specific value maps to embark on your journey.
Note
Access to Value Map Groups requires logging into SAP Community with an S-user ID or an SAP Universal ID.
SAP IBP-related content is available in the Supply Chain Management Value Map.
Continuous quality check (CQC) are remote services available upon request to support your deployment. These services allow our experts to analyze your system or specific situation, helping to reduce system risks and identify optimization potential. As an outcome, customers receive a report, including an executive summary, with findings and guidance for improvement.
Find more details on available CQC services, how to request a CQC service, and other improvement options here.
For SAP IBP, there are four CQC services available:
Access detailed information about each SAP IBP CQC and learn how to request the service directly here.
The SAP Enterprise Support portfolio, included with every cloud solution, helps customers transform, adopt, integrate, and extend their SAP solutions to achieve business outcomes. SAP Enterprise Support Academy and SAP Enterprise Support Value Maps offer a structured learning environment, alongside access to expertise and targeted services.