The Workflow Template Designer in SAP Commerce Cloud (Backoffice) is a visual tool for modeling reusable workflow templates.
Before we get into the details of the Workflow Template Designer, let’s quickly look at how you can use it to create a simple new Workflow Template.
The Workflow Template Designer allows you to:
- Create Actions (tasks)
- Create decisions (outcomes of actions)
- Define transitions (connections between steps)
- Split or join control flows
- Assign participants (users/groups)
- Specify the type of data items (attachments) the workflow acts on
To launch the Workflow Template Designer, open Backoffice and navigate to System→Workflow→Administration→Workflow Templates
There, select a given workflow and edit it by clicking the Edit button.
In the following video, let’s see how Backoffice Administrator Alex uses the Workflow Template Designer to edit a Workflow Template.
Here are the main advantages of using the Workflow Template Designer:
- The Workflow Template Designer allows the visual, drag‑and‑drop design of user collaboration and approval flows, with no coding required.
- Faster changes without redeployment: Admins can adjust steps, branching, and assignments directly in the Workflow Template Designer; changes go live immediately without server restarts.
- Validation and quality checks: Built-in checks help prevent incomplete or invalid flows (for instance, missing start/end nodes, unconnected actions), which reduces runtime issues. Built‑in options to manage notifications, comments, and attachments improve collaboration.
- Better maintainability: Central, UI-based template management makes it easy to update and maintain workflows.
- Business-user friendly: Admins can adjust approval processes directly in Backoffice, reducing reliance on developers.