The company regional structure links the units defined in the enterprise model to the postal regional structure. It is required in order to allocate agents at a regional level, and it forms the basis for the statistics of the company units.
You use the core component Organizational Structure to organize your service territory according to enterprise criteria.
For example, in the IMG you can define regional structure groups according to geographical aspects. These regional structure groups can be used to control agent determination in that they enable you to distribute certain tasks according to specific regions (for example, meter reader for the regional structure group "City center"). Since regional structure groups can be linked to the postal regional structure at city or street level, a postal allocation of the defined regional structure groups is also possible.
Hint
Regional structure areas are composed of regional structure groups. Regional structure areas are required for plant determination in the Work Service component.
The stored plants are then allocated to the respective service objects during plant determination. In this slide, the maintenance planning plant P001 is responsible for all regional structure groups of the regional structure area A (006, 007, 008).
In Customizing, you must first define regional structure areas to which a certain maintenance planning plant for processing service orders is to be allocated. This allocation is then applied directly to the application component Work Service by means of a standard role.
Example:
To do determine the correct plant for work orders, you need to store the following data in Customizing:
| Service object | Regional structure area | Maintenance plant |
| Device replacement | 0001 | 0001 |
| Device replacement | 0002 | 0002 |
In this example, the service object device replacement has been allocated to maintenance plant 0001 via regional structure area 0001. It is allocated to plant 0002 via regional structure 0002 (south west).