You use the Move-In to execute a large number of activities that are required to create the business partner supply. You create business master data or change existing data. In particular, you allocate a contract to an installation. When you process a move-in, you can make a contract billable. You can also trigger payment requests levied at the start of supply and a welcome letter from the Move-In.
Technical and business master data are connected during a Move-In.
Move-in can be processed in CX Interaction Center and/or via the native SAP Fiori Apps Create Move-In Document and Initial Processing: Move-In/Out.
Move-In process: Business partner and Contract account are reusable for existing customers, while a new Contract is created.
Necessary Move-In steps:
- Identify premise
- Identify or enter customer
- Select and, if necessary, process contract account or create new contract account
- Create contracts
Optional Move-In steps:
- Supplement contact data
- Prepare and carry out move-in meter reading
- Record results of move-in meter reading
- Maintain rate data
- Check whether the billing construct can be billed
- Maintain creditworthiness manually, or display result of automatic scoring
- Request cash security deposit
- Create budget billing plan
- Create welcome letter
Move-Out Process
When a customer reports a Move-Out, you can execute the Move-Out with the following steps:
- Identify the customer
- Enter the Move-Out date
- Maintain the personal data (new address)
- Create a meter reading order
- Essential steps for Move-Out
- Identify and choose customer and contract
- Enter Move-Out date
- Enter final meter reading results
- Optional steps for Move-Out
- Add contact data
- Edit the customer moving out and the contract account
- Carry out final billing immediately and print and issue final invoice
- Create move-out confirmation
- Executing the Move-Out the S/4HANA for Utilities will do the following for you:
- Terminate contracts
- Stop any budget billing collection
- Suspend any current dunning procedure
- Change any dunning procedures that may affect open items
- The Move-out terminates the relationship between the business master data and the technical data, timesliced by the move-out date
- The End Contract process initiated in CX Interaction Center and/or via the native SAP Fiori Apps generates a Move-out and terminates the relationship
- Essential steps for Move-Out
Move-In/Out Business Example
A new customer reports a Move-In and the Move-Out of the previous customer. You execute the Move-In/Out with the following steps:
- Check if the customer is an existing business partner
- Enter the premise and the Move-In/Out date
- Enter and check the personal data
- Enter the meter-reading results
Move-In/Out for Premise
You can process the Move-Out or Move-In of two different business partners in one premise
Move-In/Out for Business Partner
You can process the Move-Out of a business partner from one premise and the Move-In of the same business partner to another premise.
