Introduction
Documents
Account Determination
Revenue Distribution
Dunning and Collection
- Learning Where to Find Information About Dunning and Collection5 min
- Explaining the Benefits of Collections Management3 min
- Introducing Master Data Groups13 min
- Defining Rule-Based, Automatic Determination of Responsible Team/Agent13 min
- Workload Balancing15 min
- Explaining Worklist Management30 min
- Processing a Work Item in Call Center30 min
- Introducing the Collection Fact Sheet5 min
- Explaining Collection History13 min
- Measuring Collections Success and Agent Efficiency15 min
- Quiz
Interest Calculation
Installment Plans and Promise to Pay
Other Processes
Explaining Inbound Correspondence
Integration
- Explaining the Integration with Funds Management10 min
- Demonstrating the Integration with Fund Accounting5 min
- Defining the Integration with Treasury5 min
- Expounding the Integration with Controlling5 min
- Clarifying the Integration with Accounts Payables Accounting5 min
- Describing the Integration with Debt Collection Management28 min
- Explaining the Integration with Financial Customer Care30 min
- Defining the Integration with Promise to Pay15 min
- Clarifying the Integration with Credit Management30 min
- Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 1 right to pass this unit.