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Extending SAP Sales Cloud and SAP Service Cloud Version 2 using In-App Extensibility
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Interacting with External Systems
Introducing In-App Extensibility in SAP Sales Cloud and SAP Service Cloud Version 2
Understanding Key Concepts and Benefits
5 min
Identifying Key Elements in the User Interface
8 min
Quiz
Enhancing User Experience with Personalization and Adaptation
Understanding Personalization Features and Use Cases
5 min
Understanding Adaptation Capabilities
18 min
Creating and Assigning Page Layouts
9 min
Quiz
Extending Business Entities
Explaining Extensibility Functionalities
5 min
Adding Custom Fields to Business Entities
16 min
Implementing Custom Logic
12 min
Managing Dynamic Property Rules
16 min
Quiz
Interacting with External Systems
Introducing Interaction Types
5 min
Using External Hooks
15 min
Using Mashups with External Web Applications
12 min
Automating Actions Using Autoflows
13 min
Quiz
Introducing In-App Extensibility in SAP Sales Cloud and SAP Service Cloud Version 2
Understanding Key Concepts and Benefits
5 min
Identifying Key Elements in the User Interface
8 min
Quiz
Enhancing User Experience with Personalization and Adaptation
Understanding Personalization Features and Use Cases
5 min
Understanding Adaptation Capabilities
18 min
Creating and Assigning Page Layouts
9 min
Quiz
Extending Business Entities
Explaining Extensibility Functionalities
5 min
Adding Custom Fields to Business Entities
16 min
Implementing Custom Logic
12 min
Managing Dynamic Property Rules
16 min
Quiz
Interacting with External Systems
Introducing Interaction Types
5 min
Using External Hooks
15 min
Using Mashups with External Web Applications
12 min
Automating Actions Using Autoflows
13 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 5 right to pass this unit.
1.
Which of the following elements define how an Autoflow rule operates?
There are two correct answers.
Event type (for example, on create or on update)
Conditions that determine when the rule is triggered
Manual user approval for every execution
Fixed execution without configurable logic
Hardcoded backend scripts
2.
Which mashup type is best suited for embedding an external application directly in the SAP user interface?
Choose the correct answer.
URL mashup
HTML mashup
Analytics mashup
Notification mashup
3.
Which statements about Autoflow actions are correct?
There are two correct answers.
Actions can include sending emails, event notifications, or in-app notifications
Actions can be configured to run during bulk processing scenarios
Only one action can be defined per rule
Actions cannot use templates or predefined parameters
Actions are always executed, even if conditions are not met
4.
A Pre Hook is best suited for which scenario?
Choose the correct answer.
Running a final validation after standard validations have passed
Modifying or defaulting values before standard validations
Importing external data in bulk
Generating application logs for audit purposes
5.
Which two statements correctly describe mashups in SAP Sales Cloud and SAP Service Cloud Version 2?
There are two correct answers.
URL mashups send data from the system to the URL of an external service provider and display the results in a new browser tab or window.
Mashups run synchronously within the processing pipeline, allowing developers to enrich entity data before standard business logic takes effect.
HTML mashups integrate HTML content as embedded content within the UI.
Mashups enable administrators to automate business processes without requiring custom code.
Mashups provide extension points that allow developers to execute custom logic following standard processing.
6.
Which mashup type is primarily used to send SAP data or call external functionalities to an external web application via a URL and display the result in a new browser tab or window?
Choose the correct answer.
HTML mashup
Web Component mashup
URL mashup
Analytics mashup