Before jumping into the learning content, let’s have a look at what this course is about and what’s in it for you.
Data-driven change management
Technological advancements have made working with surveys considerably easier: User-friendly software tools and automated analytics allow a straightforward set-up of questionnaires and a fast creation of handy dashboards to slice and dice the data, as desired. In addition, dealing with qualitative data has become significantly easier. For example, AI-driven sentiment analysis tools conduct a fast review of a broad range of available data, aggregate insights and derive recommendations. These developments have contributed to the growing importance of a data-driven change management.
Added value for change managers
Acting on solid data allows change managers to make informed decisions and to track the progress and impact of conducted measures. And there is probably another reason for the current boom of systematically collecting and using data for deriving change management activities: Change managers are often perceived as representatives of a so-called "soft topic". Hence, being able to underpin their advice with concrete facts and figures makes it easier for change managers to convince the often number-driven stakeholders within the project team and the business to invest in change management. It adds to the change managers’ credibility, provides objectivity to their recommendations, and enhances their standing as important contributors to the project’s success.
Required skills
However, collecting and handling quantitative and qualitative data requires a fundamental knowledge of survey design principles, statistical parameters, analysis methods, and data visualization. These capabilities are an integral part of every change manager’s skill set. Therefore, change managers should be systematically empowered to work with surveys professionally.
Reunion with BriscoBikes
This course will bring you back to BriscoBikes. After the successful go-live of S/4HANA cloud solution at the BriscoBikes holding and the BriscoBikes subsidiary, the 4S project team is working on the S/4HANA implementation at THE URBAN CYCLIST.
Paul Bakker, internal change management lead during the first implementation wave, is responsible for the change management support of the second wave at THE URBAN CYCLIST. Sandra Tisdale, the SAP change management expert, took over the role of a change advisor, providing regular sparring and coaching.
Hint
If you want to recap the set-up of the fictitious BriscoBikes case study, please go to the lesson Getting to Know the Company and the Project in the learning course Acting as Professional Change Manager in SAP Cloud Projects. This will provide you with all relevant background information regarding the 4S project and its objectives.
An introduction of the project team members, including the change managers Paul Bakker and Sandra Tisdale, can be accessed in the lesson Getting to Know the Key Players.
Fictitious companies and characters
Of course, the companies, events, and other pieces of data used in this course are fictitious. Any similarities are purely coincidental. The same is true for all the characters appearing in the case study. The characters in the videos are AI generated. Resemblances to real existing names or persons, living or dead, are coincidental.
Learning Approach
The learning course Acting as Professional Change Manager in SAP Cloud Projectshas already touched upon basic know-how regarding the professional handling of surveys. Short recap sections, introduced by the image below, will allow you to refresh these learnings.
The new content is conveyed in short videos, explanatory inputs and illustrative charts.
With the completion of this course, you will be well prepared for taking the test to stay an SAP Certified Associate - Organizational Change Management.