Using Smart Walk-Thrus

1.

Choose the correct answer.

1 Step can contain multiple Smart WalkThrus

1 Step can contain one Smart WalkThrus

1 Smart WalkThru can contain multiple steps

Steps and SmartWalk Thrus are not related

2.

Choose the correct answer.

Any step can be a starting point based on wherever the user is

Smart Walk-Thru will start at the point the users starts the Smart Walk-Thru

First step is default starting point if there are no start points defined

3.

Choose the correct answer.

Goals provide a clear pathway for users to follow and ensure they understand the product features thoroughly.

Goals help determine whether a Smart Walk-Thru is successful in assisting users to complete a process.

Goals allow users to personalize their experience during the Smart Walk-Thru by choosing which steps they want to follow.

4.

There are three correct answers.

If the user is able to complete a process

Any friction points for the user in completing the process

If the Smart WalkThru was helpful or not to user

If the user has any feedback on the user interface of the screens

5.

Choose the correct answer.

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Bottom

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Knowledge quiz