Knowledge quiz

It's time to put what you've learned to the test, get 8 right to pass this unit.

1.

If you would like help selecting a component for your issue, while being presented with potential solutions, you should use:

There are two correct answers.
2.

What support channels are accessible from the ‘Get Support’ application?

There are five correct answers.
3.

What additional things will a support engineer see when a customer uses support assistant to create a case?

Choose the correct answer.
4.

What is bi-directional support?

Choose the correct answer.
5.

Where can Guided Answers be accessed?

Choose the correct answer.
6.

When using support assistant to create a case, you may not have to submit a case because:

Choose the correct answer.
7.

The ‘Get Support‘ application helps to resolve a support issue in real time or reach SAP experts with relevant information through an AI-enabled framework.

Choose the correct answer.
8.

What does the support log assistant search for within your files?

Choose the correct answer.
9.

In which section of the case creation form is the 'Analyze Files' feature found?

Choose the correct answer.
10.

For Guided Answers, which of the following statements is true?

Choose the correct answer.

Learning

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