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Getting Started with Support from SAP (Support Accreditation) | KO
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시나리오별 SAP Support 사용
셀프 서비스 지원을 사용하여 케이스 방지
Identifying Scope of Support
2 min
Introducing SAP for Me
4 min
Using Customer Insights Dashboard
9 min
Using Intelligent Search
4 min
Using Built-In Support
2 min
Using the SAP Support Portal
3 min
Engaging with SAP Community
2 min
Accessing Product Knowledge
2 min
Using Knowledge Base
4 min
Resolving Issues with Troubleshooting and Diagnostic Tools
4 min
Quiz
라이브 지원 채널 사용
Getting Support through Customer Interaction Center
2 min
Using Expert Chat
3 min
Using Schedule an Expert
4 min
Using Schedule a Manager
2 min
Providing Feedback via the SAP Support Interaction Survey (SIS)
2 min
Quiz
케이스 생성 시 AI 가이드 지원 사용
Using SAP for Me's Get Support Application
4 min
Using Bi-Directional Support
2 min
Using Guided Answers
2 min
Using Support Assistant
3 min
Using the Support Log Assistant
2 min
Using Incident Solution Matching
2 min
Quiz
SAP Cloud ALM 탐색
Discovering SAP Cloud ALM
3 min
Streamlining Project Implementation
2 min
Ensuring Smooth Business Operations
3 min
Optimizing Service Delivery
2 min
Adopting SAP Cloud ALM
3 min
Quiz
시나리오별 SAP Support 사용
Working with SAP Procurement Support
13 min
Working with SAP Concur Support
17 min
Quiz
SAP 파트너를 통한 지원 기능 향상
Elevating customer experience through an effective support collaboration between SAP and SAP partners
5 min
Effective support collaboration between SAP and SAP partners - Empowerment for SAP service partners
3 min
Quiz
셀프 서비스 지원을 사용하여 케이스 방지
Identifying Scope of Support
2 min
Introducing SAP for Me
4 min
Using Customer Insights Dashboard
9 min
Using Intelligent Search
4 min
Using Built-In Support
2 min
Using the SAP Support Portal
3 min
Engaging with SAP Community
2 min
Accessing Product Knowledge
2 min
Using Knowledge Base
4 min
Resolving Issues with Troubleshooting and Diagnostic Tools
4 min
Quiz
라이브 지원 채널 사용
Getting Support through Customer Interaction Center
2 min
Using Expert Chat
3 min
Using Schedule an Expert
4 min
Using Schedule a Manager
2 min
Providing Feedback via the SAP Support Interaction Survey (SIS)
2 min
Quiz
케이스 생성 시 AI 가이드 지원 사용
Using SAP for Me's Get Support Application
4 min
Using Bi-Directional Support
2 min
Using Guided Answers
2 min
Using Support Assistant
3 min
Using the Support Log Assistant
2 min
Using Incident Solution Matching
2 min
Quiz
SAP Cloud ALM 탐색
Discovering SAP Cloud ALM
3 min
Streamlining Project Implementation
2 min
Ensuring Smooth Business Operations
3 min
Optimizing Service Delivery
2 min
Adopting SAP Cloud ALM
3 min
Quiz
시나리오별 SAP Support 사용
Working with SAP Procurement Support
13 min
Working with SAP Concur Support
17 min
Quiz
SAP 파트너를 통한 지원 기능 향상
Elevating customer experience through an effective support collaboration between SAP and SAP partners
5 min
Effective support collaboration between SAP and SAP partners - Empowerment for SAP service partners
3 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 2 right to pass this unit.
1.
SAP provides support for SAP Concur.
Choose the correct answer.
True
False
2.
SAP provides support for SAP Ariba and SAP Fieldglass.
Choose the correct answer.
True
False