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Getting Started with Support from SAP (Support Accreditation)
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Using Self-Service Support to Prevent Cases
Using Self-Service Support to Prevent Cases
Identifying Scope of Support
2 min
Introducing SAP for Me
4 min
Using Customer Insights Dashboard
8 min
Using Intelligent Search
3 min
Using Built-In Support
2 min
Using the SAP Support Portal
3 min
Engaging with SAP Community
2 min
Accessing Product Knowledge
2 min
Using Knowledge Base
4 min
Resolving Issues with Troubleshooting and Diagnostic Tools
4 min
Quiz
Using Live Support Channels
Getting Support through Customer Interaction Center
2 min
Using Expert Chat
3 min
Using Schedule an Expert
4 min
Using Schedule a Manager
2 min
Providing Feedback via the SAP Support Interaction Survey (SIS)
2 min
Quiz
Using AI-Guided Support when Creating Cases
Using SAP for Me's Get Support Application
4 min
Using Bi-Directional Support
2 min
Using Guided Answers
2 min
Using Support Assistant
3 min
Using the Support Log Assistant
2 min
Using Incident Solution Matching
2 min
Quiz
Exploring SAP Cloud ALM
Discovering SAP Cloud ALM
3 min
Streamlining Project Implementation
2 min
Ensuring Smooth Business Operations
3 min
Optimizing Service Delivery
2 min
Adopting SAP Cloud ALM
3 min
Quiz
Using Scenario-Specific SAP Support
Working with SAP Procurement Support
13 min
Working with SAP Concur Support
17 min
Quiz
Enhancing Support Capabilities with SAP Partners
Elevating customer experience through an effective support collaboration between SAP and SAP partners
4 min
Effective support collaboration between SAP and SAP partners - Empowerment for SAP service partners
3 min
Quiz
Using Self-Service Support to Prevent Cases
Identifying Scope of Support
2 min
Introducing SAP for Me
4 min
Using Customer Insights Dashboard
8 min
Using Intelligent Search
3 min
Using Built-In Support
2 min
Using the SAP Support Portal
3 min
Engaging with SAP Community
2 min
Accessing Product Knowledge
2 min
Using Knowledge Base
4 min
Resolving Issues with Troubleshooting and Diagnostic Tools
4 min
Quiz
Using Live Support Channels
Getting Support through Customer Interaction Center
2 min
Using Expert Chat
3 min
Using Schedule an Expert
4 min
Using Schedule a Manager
2 min
Providing Feedback via the SAP Support Interaction Survey (SIS)
2 min
Quiz
Using AI-Guided Support when Creating Cases
Using SAP for Me's Get Support Application
4 min
Using Bi-Directional Support
2 min
Using Guided Answers
2 min
Using Support Assistant
3 min
Using the Support Log Assistant
2 min
Using Incident Solution Matching
2 min
Quiz
Exploring SAP Cloud ALM
Discovering SAP Cloud ALM
3 min
Streamlining Project Implementation
2 min
Ensuring Smooth Business Operations
3 min
Optimizing Service Delivery
2 min
Adopting SAP Cloud ALM
3 min
Quiz
Using Scenario-Specific SAP Support
Working with SAP Procurement Support
13 min
Working with SAP Concur Support
17 min
Quiz
Enhancing Support Capabilities with SAP Partners
Elevating customer experience through an effective support collaboration between SAP and SAP partners
4 min
Effective support collaboration between SAP and SAP partners - Empowerment for SAP service partners
3 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 8 right to pass this unit.
1.
SAP Community promotes collaboration and innovation among:
Choose the correct answer.
SAP customers
SAP consultants
SAP partners
SAP developers
SAP support engineers
All of the above.
2.
What are the repositories that knowledge base allows you to search?
There are four correct answers.
SAP Notes
SAP Community
SAP Knowledge Base Articles
Customer cases
Guided Answers
3.
From the SAP Support Portal, you can access:
Choose the correct answer.
Get Support (Case, Expert Chat, etc.)
Software downloads
Manage Users.
Product documentation
All of the above
4.
Where is the correct place to address how-to questions?
Choose the correct answer.
By creating a case with SAP.
In the SAP Community.
On Google.
5.
What type of issues are in the scope of support?
There are two correct answers.
Error in SAP software
Incorrect or missing documentation
"How to" questions
Environment sizing questions
Third party software issues
6.
Which of the following are troubleshooting and diagnostic tools?
There are three correct answers.
Automated search for SAP Notes
Performance Assistant for SAP Notes and KBAs search
Flexible Log Reader
Internet Explorer
7.
Which of the following statements about SAP Knowledge Base Articles are true?
There are two correct answers.
SAP Knowledge Base Articles do not have coding corrections.
They are published long time after the answer has been given in the case
They are case specific documents.
They can be downloaded using the note assistant.
8.
Which of the following is a consulting question?
There are three correct answers.
"How to" questions
Implement notes for a code correlation
Advice regarding configuration
Fix customer coding errors
Fix database inconsistencies caused by SAP product issues.
9.
Which tool is available to streamline the analysis of ABAP system-wide problems and gathers the most important trace files used for troubleshooting?
Choose the correct answer.
Automated search for SAP Notes
Kernel snapshot analyzer
Google search
Support assistant
10.
What is the benefit of 'Support by Product' pages?
Choose the correct answer.
They are easy to print.
They make it easy to find support-related information about product versions at a glance.
They help you find support components for the product to log a case.
They provide a place to download software patches.