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Implementing SAP Field Service Management
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Leveraging Customer Self-Service
Exploring Account Administration
Managing Administration for SAP Field Service Management
1 hr
Optimizing Data Management and Monitoring
20 min
Quiz
Optimizing Company Configuration
Exploring Company-Level Configuration
50 min
Quiz
Navigating Mobile Field Service
Implementing Mobile Field Service
50 min
Quiz
Analyzing Data and Generating Reports
Exploring Queries and Query API
20 min
Designing and Implementing Analytics Dashboards
35 min
Analyzing and Leveraging Reports
35 min
Quiz
Developing Effective Business Rules
Establishing Business Rules
1 hr 40 min
Quiz
Navigating Automated and Assisted Scheduling Techniques
Exploring Automated and Assisted Scheduling
1 hr 15 min
Quiz
Exploring Potential of Crowd Service
Introducing Crowd Service
45 min
Quiz
Leveraging Customer Self-Service
Navigating Customer Self-Service
55 min
Quiz
Implementing Integration
Navigating Integration
20 min
Exploring Integration Scenario Details
1 hr 10 min
Optimizing Integration Configuration and Monitoring
10 min
Executing Custom Integration
20 min
Quiz
Integrating Artificial Intelligence
Applying Artificial Intelligence
55 min
Quiz
Exploring Account Administration
Managing Administration for SAP Field Service Management
1 hr
Optimizing Data Management and Monitoring
20 min
Quiz
Optimizing Company Configuration
Exploring Company-Level Configuration
50 min
Quiz
Navigating Mobile Field Service
Implementing Mobile Field Service
50 min
Quiz
Analyzing Data and Generating Reports
Exploring Queries and Query API
20 min
Designing and Implementing Analytics Dashboards
35 min
Analyzing and Leveraging Reports
35 min
Quiz
Developing Effective Business Rules
Establishing Business Rules
1 hr 40 min
Quiz
Navigating Automated and Assisted Scheduling Techniques
Exploring Automated and Assisted Scheduling
1 hr 15 min
Quiz
Exploring Potential of Crowd Service
Introducing Crowd Service
45 min
Quiz
Leveraging Customer Self-Service
Navigating Customer Self-Service
55 min
Quiz
Implementing Integration
Navigating Integration
20 min
Exploring Integration Scenario Details
1 hr 10 min
Optimizing Integration Configuration and Monitoring
10 min
Executing Custom Integration
20 min
Quiz
Integrating Artificial Intelligence
Applying Artificial Intelligence
55 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 3 right to pass this unit.
1.
Customer use self-service through the portal and the chat assistant.
Choose the correct answer.
True
False
2.
What are the names for the possible customer interactions and dialog options?
There are two correct answers.
Chat assistants
Moment sets
Moments
Business Processes
3.
What information is contained in the QR code?
Choose the correct answer.
A URI with the phone number of the responsible technician
A short URL pointing to the web page with the chat assistant
A link pointing to the Self Service Portal