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Join our&nbsp;SAP Learning Group moderated by an SAP Learning expert. Ask your questions about digital learning journeys,&nbsp;prepare thoroughly for SAP Certification exams, and work together with other learners to reach your learning goals.

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Scrolling tab | Implementing SAP S/4HANA Cloud Public Edition, Sales Complaint Processing

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cleanFiles/S4C61_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2025-04-11T11:29:39.000Z

Introducing Complaints Management

Assessment

Understanding Complaint Management Roles and Responsibilities

Understanding Credit and Debit Memos

Using Solution Process: Credit Memo Processing (1EZ)

Using Solution Process: Debit Memo Processing (1F1)

Using Solution Process: Invoice Correction with Credit Memo (BKL)

Using Credit and Debit Memos

Executing and Running Customer Returns Management (BKP)

Executing Customer Returns Management (BKP)

Executing Lean Customer Returns (BDD)

Introducing Returns Analytics

Understanding SAP S/4HANA Cloud Returns Analytics

Implementing SAP S/4HANA Cloud Public Edition, Sales Complaint Processing

Within this course, SAP application consultants can deepen their expertise of sales solution processes, specifically focusing on Complaint Processing. This involves handling credit and debit memos, invoice corrections, and customer returns.

Support of AI in daily work of internal sales representative in SAP S/4HANA Cloud Public Edition

SF Live events (sf-live-events) - 2025-06-16T12:35:38.329Z

In this session, we will cover the following topics:
<ul>
<li>Sales order creation process</li>
<li>Customer data search</li>
<li>Sales order search</li>
<li>Error handling with AI support</li>
</ul>

SF Live events (sf-live-events) - 2025-03-26T12:43:52.724Z

Get Certified: Implementation Consultant - SAP S/4HANA Cloud Public Edition, Sales

Get Certified: SAP Certified Associate - Implementation Consultant - SAP S/4HANA Cloud Public Edition, Sales

In this Get Certified live session series, certified expert trainers will deliver knowledge transfer sessions covering all topic areas relevant for the <a rel="noopener" target="_blank" href="https://learning.sap.com/certifications/sap-certified-associate-implementation-consultant-sap-s-4hana-cloud-public-edition-sales">C_S4CS</a> certification: SAP Certified Associate – Implementation Consultant – SAP S/4HANA Cloud Public Edition, Sales.&nbsp;
The goal of this Get Certified live session series is for learners to receive expert-guided support to complement their self-study activities and prepare them to attempt the <a rel="noopener" target="_blank" href="https://learning.sap.com/certifications/sap-certified-associate-implementation-consultant-sap-s-4hana-cloud-public-edition-sales">C_S4CS</a> certification exam.&nbsp;
To prepare for the certification, you should first work through the Learning Journey (s) linked to the certification, and join the live sessions. Your trainer will review the Learning Journey content and focus on the most important topics relevant to the exam, to give you the best chance of success.&nbsp;
The following content will be covered:&nbsp;
<ul>
<li>Session 1: Kick Off: Outlining the live session series, introducing the certification, explaining the types of questions, providing tips for preparation, working through sample questions in the exam interface. (1 hour)&nbsp;</li>
<li>Session 2: Implementing SAP S/4HANA Cloud Public Edition – Units 1 – 6&nbsp;</li>
<li>Session 3: Implementing SAP S/4HANA Cloud Public Edition – Units 7 - 12&nbsp;</li>
<li>Session 4: Implementing SAP S/4HANA Cloud Public Edition, Sales Fundamental Business Processes – All units</li>
<li>Session 5: Implementing SAP S/4HANA Cloud Public Edition, Sales Complaint Processing – All units&nbsp;</li>
<li>Session 6: Implementing SAP S/4HANA Cloud Public Edition, Sales Advanced Business Processes – All units&nbsp;</li>
<li>Session 7: Implementing SAP S/4HANA Cloud Public Edition, Sales Automation, Analytics and Configuration – Units 1 - 6&nbsp;</li>
<li>Session 8: Implementing SAP S/4HANA Cloud Public Edition, Sales Automation, Analytics and Configuration – Units 7 - 9 and closing wrap-up before the exam</li>
</ul>

SF Live events (sf-live-events) - 2025-05-12T17:14:49.777Z

Additional Processes and Configuration in SAP S/4HANA Cloud Public Edition for Sales

Implementing SAP S/4HANA Cloud Public Edition, Sales Complaint Processing

Understanding Complaint Management Roles and Responsibilities

Using Credit and Debit Memos

Executing Customer Returns Management (BKP)

Executing Lean Customer Returns (BDD)

Understanding SAP S/4HANA Cloud Returns Analytics

Related live sessions

Practice your skills in a live SAP environment

Hands-on Practice for Implementing SAP S/4HANA Cloud Public Edition, Sales Complaint Processing

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