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Implementing SAP S/4HANA Cloud Public Edition, Sales Complaint Processing
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Executing Customer Returns Management (BKP)
Understanding Complaint Management Roles and Responsibilities
Introducing Complaints Management
20 min
Quiz
Using Credit and Debit Memos
Understanding Credit and Debit Memos
10 min
Using Solution Process: Credit Memo Processing (1EZ)
30 min
Using Solution Process: Debit Memo Processing (1F1)
30 min
Using Solution Process: Invoice Correction with Credit Memo (BKL)
30 min
Quiz
Executing Customer Returns Management (BKP)
Executing and Running Customer Returns Management (BKP)
30 min
Quiz
Executing Lean Customer Returns (BDD)
Executing Lean Customer Returns (BDD)
1 hr
Quiz
Understanding SAP S/4HANA Cloud Returns Analytics
Introducing Returns Analytics
10 min
Quiz
Understanding Complaint Management Roles and Responsibilities
Introducing Complaints Management
20 min
Quiz
Using Credit and Debit Memos
Understanding Credit and Debit Memos
10 min
Using Solution Process: Credit Memo Processing (1EZ)
30 min
Using Solution Process: Debit Memo Processing (1F1)
30 min
Using Solution Process: Invoice Correction with Credit Memo (BKL)
30 min
Quiz
Executing Customer Returns Management (BKP)
Executing and Running Customer Returns Management (BKP)
30 min
Quiz
Executing Lean Customer Returns (BDD)
Executing Lean Customer Returns (BDD)
1 hr
Quiz
Understanding SAP S/4HANA Cloud Returns Analytics
Introducing Returns Analytics
10 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 3 right to pass this unit.
1.
When using SAP Customer Returns Management, the first step in the supply of replacement goods following a return is the creation of a credit memo request. Is this true or false?
Choose the correct answer.
True
False
2.
What information can be captured when SAP Customer Returns Management is used to record an inspection of returned goods?
There are two correct answers.
A return reason.
An inspection code.
A refund type.
A follow-up activity.
3.
A customer has raised a complaint about some defective goods they have received. You are using SAP Customer Returns Management to respond to the complaint, beginning with the creation of a return order. What information should you capture in the return order to ensure the complaint is resolved efficiently?
There are two correct answers.
The number of the original outbound delivery document.
Whether an inspection should take place following the return.
The stock type to which the goods will be transferred after return.
The reason the customer is returning the goods.