Maintenance execution business processes in SAP S/4HANA and SAP ERP systems are complex and highly customizable. Mobile users perform maintenance execution tasks; these tasks must also be operable while offline, disconnected from the network and SAP system.
To support these unique business requirements, SAP Service and Asset Manager design is based on the following principles:
Provide a rich set of standard features by default.
High performing and scalable application by default.
Fully customizable and extensible. There is no assumption of one size fits all.
The foundational technologies that SAP Service and Asset Manager is built upon (Mobile Development Kit, SAP BTP Fiori SDK, Mobile Application Integration Framework in SAP), are all highly configurable and extensible. The matrix shows the various extension options and required skills for SAP Service and Asset Manager.