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Implementing SAP Service Cloud
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SAP Service Cloud Overview
SAP Service Cloud Overview
Describing the Features of SAP Service Cloud
17 min
Performing Scoping and Fine Tuning Tasks in SAP Service Cloud
23 min
Performing Adaptation Tasks in SAP Service Cloud
12 min
Quiz
Configuring Tickets in SAP Service Cloud
Enabling Tickets in SAP Service Cloud
20 min
Automatically Assigning Tickets to Responsible Service Teams
15 min
Configuring Service Level Agreements (SLAs) in SAP Service Cloud
15 min
Configuring Skills in SAP Service Cloud
10 min
Configuring Time Recording in Tickets
10 min
Quiz
Configuring Customer Interaction in SAP Service Cloud
Configuring Phone Communication in SAP Service Cloud
15 min
Configuring E-Mail Set Up in SAP Service Cloud
15 min
Configuring Knowledge Base Integration in SAP Service Cloud
15 min
Quiz
Managing Service Objects in SAP Service Cloud
Adding Registered Products to an Installed Base
20 min
Setting up Warranty Management in SAP Service Cloud
15 min
Quiz
Setting up Maintenance Plans and Contracts in SAP Service Cloud
Configuring Maintenance Plans in SAP Service Cloud
20 min
Configuring Service Contracts in SAP Service Cloud
10 min
Quiz
Integrating SAP Service Cloud to Other Solution Areas
Integrating SAP Service Cloud to Other Applications
15 min
Quiz
SAP Service Cloud Overview
Describing the Features of SAP Service Cloud
17 min
Performing Scoping and Fine Tuning Tasks in SAP Service Cloud
23 min
Performing Adaptation Tasks in SAP Service Cloud
12 min
Quiz
Configuring Tickets in SAP Service Cloud
Enabling Tickets in SAP Service Cloud
20 min
Automatically Assigning Tickets to Responsible Service Teams
15 min
Configuring Service Level Agreements (SLAs) in SAP Service Cloud
15 min
Configuring Skills in SAP Service Cloud
10 min
Configuring Time Recording in Tickets
10 min
Quiz
Configuring Customer Interaction in SAP Service Cloud
Configuring Phone Communication in SAP Service Cloud
15 min
Configuring E-Mail Set Up in SAP Service Cloud
15 min
Configuring Knowledge Base Integration in SAP Service Cloud
15 min
Quiz
Managing Service Objects in SAP Service Cloud
Adding Registered Products to an Installed Base
20 min
Setting up Warranty Management in SAP Service Cloud
15 min
Quiz
Setting up Maintenance Plans and Contracts in SAP Service Cloud
Configuring Maintenance Plans in SAP Service Cloud
20 min
Configuring Service Contracts in SAP Service Cloud
10 min
Quiz
Integrating SAP Service Cloud to Other Solution Areas
Integrating SAP Service Cloud to Other Applications
15 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 3 right to pass this unit.
1.
Which of the following ways can a customer interact with a service agent using SAP Service Cloud?
There are two correct answers.
E-mail
Work Requests
Chat
SAP FSM Integration
2.
Which one of the following statements about Adaptation is true?
Choose the correct answer.
Adaptation is used to activate Integration of SAP S/4HANA Master Data.
Adaptation is enabled by selecting it in company settings.
Adaptation is accessed from the Fine tuning menu.
Adaptation changes will impact all users, always.
Adaptation can create a new Mash Up.
3.
Which of the following configuration tasks can be completed in Fine tuning?
Choose the correct answer.
Activate maintenance plans
Add a country
Set up a knowledge base
Define a range of numbers
Configure warranties