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cleanFiles/bookmap_SAP_Business_AI_Essentials_-_Customer_Expe_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2026-07-13T04:41:52.000Z

Enhancing Customer Experience: Integrating AI Into Key CX Processes

Optimizing the Customer Journey with SAP CX and SAP Business AI

Analyzing Real World Customer Examples

Exploring AI’s Role in Customer Experience

Using AI-Powered Guidance to Accelerate SAP Customer Experience Projects

Introducing SAP Joule for Consultants for SAP CX

Introducing SAP Business AI for Customer Experience

This course equips professionals with practical knowledge of Business AI within SAP CX using Joule as the embedded AI copilot. Learners will discover how Joule Agents and Joule for Consultants streamline processes, enhance decision-making, and enable hyper-personalized customer and commerce experiences. The program focuses on translating AI capabilities into real business impact through intelligent automation, data-driven insights, and scalable CX innovation.

Introducing SAP Business AI for SAP Customer Experience