If your organization requires you to match potential new suppliers to the Dun & Bradstreet (D&B) supplier database before creating a request, you create an internal supplier request using D&B lookup.
To create a supplier request using Dun & Bradstreet lookup, you search for the supplier you want to request in the D&B database. If the supplier is in the D&B database, you select it and then fill out the request form. D&B information for supplier name, address, and Dun & Bradstreet ID (D-U-N-S number) are automatically added to the request form.
If you don't see the supplier you want to request in the D&B database, you can perform one of the following actions:
- Ask the supplier to register with D&B. Once they've done so, you can create the request by selecting the supplier in the D&B search.
- Fill out the request even though you can't find the supplier in the D&B database. In this case, the supplier probably isn't registered with D&B, and the supplier request includes questions about why you need an exception to your organization's general requirement that all suppliers have D-U-N-S numbers. Provide the supplier name and address information that would otherwise automatically be added to the request by D&B. Depending on your organization's processes, approval of requests for suppliers that aren't registered with D&B can be different.
Prerequisites
- The supplier request with Dun & Bradstreet lookup is only available in sites with the D&B integration feature enabled.
- You must be a Supplier Request Manager or SM Ops Administrator group member to create supplier requests.
- If you request a D&B supplier, answers automatically filled in by D&B data aren't editable by default, even if there's no D&B data available for the supplier you selected. If the self-service configuration parameter Enable Extended Address editing in supplier requests using Dun & Bradstreet lookup is enabled in your site, you can edit supplier address answers before submitting the request.
Steps
On the dashboard, choose Create → Supplier Request with D&B Lookup.
The following screenshot illustrates step 1:
Open the Search by list and select one of the following options:
- D-U-N-S Number
- Supplier Name
- Business ID (Tax ID, VAT ID, Other ID)
- Email or Website
- Phone Number
Enter search criteria and choose Search. Some options require you to specify the supplier's country or region. An asterisk indicates the required fields for each option.
Review the list of suppliers in the D&B database that match your search criteria and perform one of the following actions:
- If you see the supplier you want to request in the list, select them and choose Next.
- If you don't see the supplier you want to request in the list, and you don't want to ask the supplier to register with D&B before you create a request for them, choose Can't find supplier.
The following screenshot illustrates steps 2 through 4:
Enter information in the supplier request form. D&B data automatically fills in answers for supplier name, address, and D-U-N-S number.
The following screenshot illustrates step 5:
If SAP Ariba identifies any existing suppliers that match the information in your request, perform the following actions:
Choose See duplicates.
Review potential duplicate suppliers. If you agree with a suggested match, choose Cancel request. If you do not think any possible matches are the same supplier, choose Close.
Perform one of the following actions:
- To submit the request for approval, choose Submit.
- To cancel the request, choose Cancel.
Result
If you submitted the supplier request form, it's sent for approval. You receive a notification when the request is approved or denied. If your request is approved, the new supplier is added to the supplier database. If the request is denied, the supplier is not created.