Managing Alert Settings

When you follow a supplier, you automatically subscribe to all alerts associated with them. You can customize these subscriptions later if you wish. For each active supplier you follow, a blue feed icon indicates that you are subscribed to risk alerts for that incident type, while a dark gray feed icon indicates that you are not.

Watch this video to learn how to customize risk alert subscriptions for specific suppliers.

To customize your alert subscriptions for specific suppliers by incident type, follow these steps.

1. On the Supplier Risk dashboard, choose User settings and configuration (the gear icon).

2. Choose Customize supplier alerts.

3. In the Incident type table, select an incident type.

4. Perform one of the following actions:

   • To start getting alerts for the selected incident type for a supplier: Select the checkbox to the left of a supplier with a dark gray feed icon, then choose Follow.
   • To start getting alerts for the selected incident type for all listed suppliers: Check the box in the column header, then choose Follow.
   • To stop getting alerts for the selected incident type for an individual supplier: Select the checkbox to the left of a supplier with a blue feed icon, then choose Unfollow.
   • To stop getting alerts for the selected incident type for all listed suppliers: Check the box in the column header, then choose Unfollow.

5. In the Confirm Update popup, choose either Follow or Unfollow depending on the choice you made in the previous step.

You can adjust the severity level (High, Medium, or Low) for each risk incident type, or choose to ignore the incident type altogether. Additionally, you can decide whether to receive e-mail notifications for alerts, including positive incident types.

Each incident type has a default severity level, and e-mail notifications are automatically enabled for High and Medium severity incidents. Low severity incidents do not qualify for e-mail notifications.

By default, SAP Ariba Supplier Risk does not provide e-mail notifications for positive incident types. However, you can enable these notifications to stay informed about positive developments related to your suppliers, such as business expansion, sustainable and ethical practices, and innovation.

Ignoring alerts for a specific incident type hides them from the Supplier Risk dashboard and the alert list. However, you can still see ignored alerts on the Risk incidents tab of supplier profiles, and you can receive e-mail notifications for them. If you want to see alerts for certain suppliers but not for others, you can manage your alert subscriptions for specific suppliers.

When you change alert severity settings, new alerts will reflect the updated settings starting from the date of the change. Alerts generated before the change will still be displayed with the severity level that was configured at the time they were reported. For example, if you initially received incident alerts classified as Low severity and then change the setting to Medium, the alert list will show both the previously reported Low severity alerts and the new Medium severity alerts from the date of the change onward. This is the only situation in which you may see alerts for the same supplier displayed with different severity settings in the user interface.

Watch this video to learn how to configure risk incident severity levels and e-mail notifications.

To configure the severity levels and e-mail notifications for risk incident types, follow these steps.

1. On the Supplier Risk dashboard, choose User settings and configuration (the gear icon).

2. Choose Configure alerts.

3. Perform one of the following actions:

   • To continue seeing alerts for an incident type, but adjust its severity level: Select High, Medium, or Low in the Severity column.
   • To stop seeing alerts for an incident type: Select Ignore in the Severity column.
   • To start or stop receiving e-mail notifications for alerts about an incident type: Select or unselect the checkbox in the Receive email column.
     Note

     By default, SAP Ariba Supplier Risk does not send e-mail notifications for positive incidents, but you can enable them. The Type column in the incident types list shows whether alerts are positive or negative.
     Note

     You cannot enable e-mail notifications for Low severity alerts. However, you can view them by choosing Go to alerts in the Alert feed tile on the Supplier Risk dashboard.

4. Choose Save.