What’s Inside a Blueprint?
Each blueprint is a domain-centric, modular framework that packages data and AI capabilities into role-based configurations. A blueprint brings together four core components:
Assistants and Agents
At the heart of every blueprint are AI Assistants — one for every key role in the enterprise. An assistant is purpose-built to make a specific job run smoother and more efficiently. It doesn’t just answer questions; it takes action. You give the assistant an objective, and it ensures the right work gets done.
Assistants accomplish this by orchestrating a network of specialized AI Agents. Think of assistants as the coordinators and agents as the executors:
The Assistant takes your intent and routes it to the right agents, tools, and systems.
Agents are autonomous bots designed to accomplish specific tasks. Each agent has a defined job, can use a set of tools, and figures out the steps to complete it — often without needing step-by-step instructions.
Agents can also delegate to other agents, forming a coordinated network that can handle complex, multi-step business processes from end to end.
Each blueprint includes 40+ assistants across all domain areas, each mapped to specific business processes and the people —or AI— performing them. This explicit mapping clarifies how work gets done, who (or what) performs it, and where automation replaces or augments manual steps.
Assistants are also evolving into central control points: capable of handling cross-domain workflows and coordinating with other assistants, ensuring that an action taken in one part of the business is immediately reflected everywhere it matters.
Services
Services are embedded directly into every blueprint — not treated as optional add-ons or afterthoughts. Each blueprint includes access to SAP’s Success Plans, which provide customers with AI expertise throughout their adoption journey.
Success Plans come in three tiers, each designed to match the customer’s stage and ambition:
- Foundational – Expert-led sessions, ready-to-use demos, and guided onboarding to help customers get started confidently.
- Advanced – Strategic AI advisory and hands-on activation support to fast-track the highest-value use cases, with expert guidance on governance, Joule, and agents.
- Max – Cross-solution AI architecture strategy, enterprise-wide SAP BTP and AI security, tailored design, proof-of-concept and deployment support, and custom center of excellence.
By embedding services into the blueprint design, SAP ensures that implementation, adoption, and ongoing value realization are accounted for from day one—not bolted on after the fact.
AI Features
Blueprints go beyond role-based assistants and agents. They also include domain AI features — the embedded, premium AI capabilities that enhance everyday work within SAP applications.
These features include:
- Joule Base and Premium features that surface intelligence directly in the user’s workflow
- Cross-domain "hero" capabilities — high-impact, cross-process features that deliver differentiated outcomes across multiple functions
- Embedded AI that enhances the user experience at the point of action, without requiring users to switch context or navigate separate tools
- AI features are the layer that makes every interaction smarter — complementing the automation delivered by assistants and agents with intelligence that supports better decisions in the moment.
Intelligent Packages
Intelligent Packages are commercial packages bundling data products, domain content, and application components to enable modern, insight-driven business outcomes. Intelligent Packages are offered as a dedicated package per Line of Business buying center. Each Intelligent Package consumes SAP Business Data Cloud (SAP BDC) credits.