Flexible approval workflow for billing requests
Define the following:
- Approval workflow for credit and debit memo requests
- Criteria for approval of billing requests
- Person or group who needs to approve
Benefit
Enable the four-eye principle before crediting money to customers:
- Require that any billing request activity performed by an individual be reviewed and double checked by a second independent and competent individual
- Help mitigate the following adverse outcomes:
- Business execution: result of poor execution of regular business tasks (such as mistakes or oversights)
- Internal fraud: result of fraudulent actions