Innovation Highlights Subscription Order Management

Billing Schedule for Periodic Subscriptions:

Support for modeling periodic billing scenarios such as:

• Discounts for a duration shorter than the contract duration.
• TCV broken into multiple installments with varying amounts on uneven dates.
• TCV broken into installments based on billing cycle with rounding off.
• Ramp up/down pricing.
• Different 'recurring amount' per billing cycle.

Benefits:

• Schedule custom billing plans that suit your customer needs and improve customer satisfaction and loyalty.
• Track your customer behavior and preferences in opting for custom billing schedules to support your future product offerings.
• Provide transparency to stakeholders involved.
• Increase customer retention with flexibility in billing schedule.
• Reduce back-office operations with standard functionality.

Billing Schedule for Periodic Subscriptions | SAP Help Portal

Definition:

This feature allows you to use mixed bundles in AVC configuration, that is, you have a root bundle item with sub hierarchies for subscription items and sub hierarchies for sales items which can be used in a subscription order. In solution quotation, you can use in addition a subhierarchy for service items. Only for subscription items a multilevel configuration is supported with BOM components that are again configurable. For sales and service items, only single-level configuration is supported. 

This feature is supported in UI and API.

Features:

• The root product is a specific bundle item which is not used in any follow-up document.
• You can use different kinds of products under this bundle item (subscription products, sales products and service products), which are distributed then to different follow-up documents, like subscription contract, sales order, and so on.

Benefits:

• Provide customers with more tailored and personalized subscription orders.
• During the configuration ensure accurate representation of the selected products with AVC in the subscription order.
• Improved User Experience with enhanced flexibility.

Multi-Level Configuration of Product Bundles Using Advanced Variant Configuration | SAP Help Portal

Definition:

With this feature, you can create subscription contracts with subitems having a start of business at a future date, while the main item has already started or starts earlier than the subitem. This means that the subitem is usable later.

Features:

• The main and subitems have the same contract start date.
• The start of business date of subitems can be in future where the sub items are supposed to be active later. Start of business date on main item can be set same as contract start date or any desired date as long as it is not beyond the start of business date of subitem.
• The start of billing date in the subitem can be set to the same date as its start of business date, meaning that the subitem is usable and billable at a later date than its main item.

Future Dated Subitems | SAP Help Portal

Replicate scale-based conditions to SAP CC:

Definition:

With this feature, you can replicate scale-based conditions to SAP CC. Previously it was possible to replicate prices, discounts and, surcharges without scales.

This feature helps to ensure that the price maintained in SAP S/4HANA central price master data is synchronized and updated in SAP CC. Price master may include base prices, variant prices, surcharges and discounts, and scale-based prices.

Features:

• Transfer scale price master data to CC using the Data Replication Framework (DRF).
• Replication of Base Scale, To Scale and Graduated Scale Prices is supported. New range table classes must be created in CC for the same.
• Replication of scale prices manually maintained in a Subscription Contract is not supported.
• Replicated scale prices can be used in the Recurring Price calculation in CC by considering the quantity as a parameter.
• It should be possible to model minimum-commitment scenarios.

Benefits:

• Enhanced user experience through robust integration, enabling increased flexibility in the pricing of subscription contracts.
• Provide transparency to stakeholders involved.
• Reduce back-office operations with standard functionality.
• Increase customer retention with flexibility.

Replicating Scale-Based Prices to SAP Convergent Charging | SAP Help Portal

Display Charging Data for Subscription Contract:

Definition

This feature allows you to display contract-related SAP CC data. The app enables users to view and analyze detailed charging and billing data for subscription contracts, supporting businesses in managing recurring services or products under subscription models.

Features

An enhancement concept allows the customers to show selected allowance's counters and parameters on the allowance level

• Technical Resources
• CC Parameters
• CC Tables 
• CC Counters

Benefits:

• Enhance the user experience in managing the contract lifecycle
• Eliminate the need to toggle between different systems to analyze contract parameters
• Provide transparency to stakeholders involved
• Reduce back-office operations with standard functionality

Report to display audit data from CC:

You use the report CRMS4_SOM_CC_DATA_DISPLAY (Display Data from SAP Convergent Charging) to call different services from SAP Convergent Charging (SAP CC) and display the resulting data (such as the audit data or mapping table rows).

• The following prerequisites must be met before executing this report: You have created an HTTP connection to an external server using the transaction SM59, which will connect to the corresponding SAP CC system. This is required for the Rest API to select Audit Data.
• You have enabled the web service operation mappingTableRowFind of the v3/catalog service. Since this is only available with SAP Convergent Charging release 2023 FPS01, you must enable this feature in Customizing under Service  Master Data  Settings for Subscription Master Data  Convergent Charging  Activate Integration Features.

You have maintained a logical port for proxy CO_CRMS4_SOM_CC_202301_V3_CAT using the transaction SOAMANAGER.

Definition:

With this feature, you can model scenarios where the fixed price of the contract is split into multiple preplanned installments (not based on the billing cycle) over the duration of the contract. You can break down the Total Contract Value into multiple installments with varying amounts on uneven dates.

For example, a one-year subscription beginning on Jan 1st for the fixed price of $500,000, where the customer is billed and invoiced as follows:

• Jan 1 - USD 200,000
• Jun 1 - USD 150,000
• Nov 1 - USD 150,000

Benefits:

• Provides flexibility for customers, making it financially easier to adopt.
• Provides transparency to stakeholders involved.
• Reduces back-office operations with standard functionality.

Ad Hoc Billing Schedule for fixed prices Subscriptions

Definition

With this feature, the integration with SAP Global Trade Services (SAP GTS) is enabled, which helps to streamline the process of trade compliance and enables adherence to international trade compliance rules. The integration is enabled for the Subscription Order and Solution Quotation objects, to facilitate multiple compliance checks such as Embargo Check, Sanctioned Party List Screening, and Product License (legal control) Check.

Features:

• You can define the GTS relevance of the Subscription order at Transaction type level and Control creation of the Subscription contract and Sales order based on GTS compliance check.
• GTS statuses (Embargo, Sanctioned party List Screening and Legal Contract) are updated at Subscription order header and item.
• The compliance document is created in GTS system with reference to the subscription order.

Benefits:

• Automated compliance check reduces manual work and minimizes risk of human error.
• Create transparency by enabling an additional check of the compliance documents by the compliance team for special cases.
• Provide transparency to stakeholders involved.

SOM Integration with GTS

Definition:

• For a product that has been discontinued, or will soon be discontinued, you can define a substitute product with manual or automatic substitution rules.
• New subscription orders created with the discontinued product have the substitute product either automatically replaced or through manual selection proposal based on the rule defined
• Product substitution is also applicable during product change on existing subscription contracts, if the new product has a substitute product
• Allowed list and exclusion list of products can be defined for a specific customer and those are respected during order creation.

Benefits:

• Automated out-of-box check reduces manual work and minimizes risk of human error.
• Easier management of large catalogs, particularly when dealing with frequent content updates.
• Boost sales and upsell opportunities based on conditions.
• Enhance the user experience.
• Provide transparency to stakeholders involved.

Definition:

• You can manually maintain WBS elements in the Account Assignment field in master agreements through the UI and Master Agreement OData API, at the header and item level.
• This data is transferred to a subscription order or a solution quotation (header and item level) using Call Off, and then distributed to the FI-CA provider contract.
• You can manually change the WBS element in the order or quotation to a different one than the one referred to by the master agreement.
• In case of product bundles, the WBS element is copied over from the main item to the subitem, and can be changed manually.
• Once the main item is released, you can no longer make any changes to the WBS element at the subitem level.

WBS Element in Master Agreement

Definition:

This feature allows you to maintain a requested start date in the Subscription Order/Solution quote and this date is considered for price determination in the items.

Features:

• Request a start date in the subscription order and solution quotation for price determination in items.
• The date type is added to order and quotation header date profiles.
• The pricing date is adjusted in items and is available in the pricing structure.

Header Data for Prices Determination

Definition:

This feature allows you to do a credit check simulation of a sales item in a subscription order or a solution quotation. So, it is possible to control early, before document is submitted/accepted, if the credit limit is exceeded.

Features:

• You can execute a credit check simulation which includes subscription and sales items.
• Credit exposure for sales item is not created. This happens in the follow-up sales order.
• In solution quotation, the credit exposure for the subscription item is created when the quote is accepted and not when the item is released.
• When items are released in a quote, an automatic credit simulation is executed and a warning is displayed if the credit limit is reached.

Sales Items in Credit Check Simulation