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ST (MMCP-Storage) - 2024-06-05T13:18:13.828Z)

Introduction to SAP Business ByDesign and ByDesign CRM

Overview of SAP Business ByDesign CRM

Managing Customer Engagement for Marketing, Sales, & Service Teams

Marketing Overview

Target Groups and Campaigns

Direct Mail Campaigns

Marketing Success and Follow-Ups

Downloads

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We strongly recommend that you avoid guessing in multiple-answer questions, and only select the answers that you are sure about. Check the [**evaluation of exam performance guidelines**][1] for further details. 

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[1]: https://open.sap.com/pages/roa_guidelines#4-evaluation-of-exam-performance
[2]: https://open.sap.com/pages/faq#what-are-the-technical-prerequisites-for-the-weekly-assignments-and-final-exam

Unit Assessment

Assignment Week 1

CRM and Marketing Overview

Order-to-Cash Overview

Master Data Basics

Sell from Stock 

Contract Management

Over-the-Counter Sales

Customer Returns

Assignment Week 2

Selling Products

Overview of Selling and Executing Services

Selling Standardized Services

Contract Management for Services

Request to Resolve

Field Service and Repair

Third-Party Field Service and Repair

Assignment Week 3

 Selling and Executing Services

Overview of Customer Invoices

Customer Invoicing – Advanced

Pricing Overview 

Pricing – Advanced

Taxes 

Rebate Management

Assignment Week 4

Invoicing, Pricing, and Tax

External Tax Rate Determination for the United States

Output Options and Configuration

Approvals in the Sales Process

Mobility, Groupware, and Collaboration

Customer Analytics

Customer Engagement and Commerce Integration

Assignment Week 5

Organization, Products, Business Partners, &amp; Integration

Organization, Products, Business Partners, & Integration

SAP Business ByDesign Customer Relationship Management

This course focuses on customer-engaging scenarios in marketing, sales, and service, including invoicing, pricing, and analytics in SAP Business ByDesign. The integration with project management, logistics, purchasing, and financials is also discussed. The course provides insights on managing teams, planning, and tracking marketing activities, order-to-cash scenarios, contract management, selling material products, selling and executing standardized services, field service and repair, invoicing, pricing, tax, organizational and master data setup, and cross-topics like mobility, customer analytics, and integration to 3rd party solutions. System demonstrations are provided to apply the learning to daily work activities.