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SAP Business ByDesign Customer Relationship Management
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Managing Customer Engagement for Marketing, Sales, & Service Teams
CRM and Marketing Overview
Introduction to SAP Business ByDesign and ByDesign CRM
Overview of SAP Business ByDesign CRM
Managing Customer Engagement for Marketing, Sales, & Service Teams
Marketing Overview
Target Groups and Campaigns
Direct Mail Campaigns
Marketing Success and Follow-Ups
Downloads
Quiz
Selling Products
Order-to-Cash Overview
Master Data Basics
Sell from Stock
Contract Management
Over-the-Counter Sales
Customer Returns
Downloads
Quiz
Selling and Executing Services
Overview of Selling and Executing Services
Selling Standardized Services
Contract Management for Services
Request to Resolve
Field Service and Repair
Third-Party Field Service and Repair
Downloads
Quiz
Invoicing, Pricing, and Tax
Overview of Customer Invoices
Customer Invoicing – Advanced
Pricing Overview
Pricing – Advanced
Taxes
Rebate Management
Downloads
Quiz
Organization, Products, Business Partners, & Integration
External Tax Rate Determination for the United States
Output Options and Configuration
Approvals in the Sales Process
Mobility, Groupware, and Collaboration
Customer Analytics
Customer Engagement and Commerce Integration
Downloads
Quiz
CRM and Marketing Overview
Introduction to SAP Business ByDesign and ByDesign CRM
Overview of SAP Business ByDesign CRM
Managing Customer Engagement for Marketing, Sales, & Service Teams
Marketing Overview
Target Groups and Campaigns
Direct Mail Campaigns
Marketing Success and Follow-Ups
Downloads
Quiz
Selling Products
Order-to-Cash Overview
Master Data Basics
Sell from Stock
Contract Management
Over-the-Counter Sales
Customer Returns
Downloads
Quiz
Selling and Executing Services
Overview of Selling and Executing Services
Selling Standardized Services
Contract Management for Services
Request to Resolve
Field Service and Repair
Third-Party Field Service and Repair
Downloads
Quiz
Invoicing, Pricing, and Tax
Overview of Customer Invoices
Customer Invoicing – Advanced
Pricing Overview
Pricing – Advanced
Taxes
Rebate Management
Downloads
Quiz
Organization, Products, Business Partners, & Integration
External Tax Rate Determination for the United States
Output Options and Configuration
Approvals in the Sales Process
Mobility, Groupware, and Collaboration
Customer Analytics
Customer Engagement and Commerce Integration
Downloads
Quiz
Managing Customer Engagement for Marketing, Sales, & Service Teams
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