The Solutions Knowledge Base is a collection of solutions for known problems. You can:
- Search for existing solutions
- Add new solutions directly from the Service Call screen
- Maintain the knowledge base by choosing the Service tab and then the Solutions Knowledge Base tile
The Solutions Knowledge Base displays all the solutions that were ever recorded in SAP Business One. When a new solution is added, the next time a similar problem occurs, technicians and service representatives are aware of possible solutions and can more quickly resolve customer issues.
Solutions have various statuses, such as Internal, Publish, and Review. New statuses can be defined, and the status can determine how a solution should be used. Authorizations control the access to the knowledge base and who can modify the solution status.
For more details refer to Solutions Knowledge Base | SAP Help Portal.