Finding Out What's New in SAP FSM 2402

• Partner Managers would like to fill smartforms on behalf of their technicians especially when the partner technicians are not using FSM mobile.
• Partner Managers would also like to validate what information has been filled in the smartform by their technicians.

• Partner Managers can view the smartforms of an activity on the modal view.
• Partner Managers can edit and save the smartforms while closing the activity.

Improved access to smartforms: This is achieved by allowing Partners to fill smartforms from within the Partner Portal for all activities.

Challenge: Allow technicians to use their vision to quickly categorize the importance of a service call.

Solution: Support custom service call priorities along with their custom colors.

Improved overview: Users can quickly identify the priority of a Service Call by looking at its priority color.

Challenge: How can technical consultants better understand and debug auto-scheduling decisions independently?

Example: A technician was expected to receive a specific assignment at a designated time. However, the auto-scheduling report reveals that the technician was assigned to a different activity at that time, and the anticipated activity was assigned to another technician in a later iteration.

• Allow on-demand retrieval of score logs for all iterations per activity.
• Review and compare score logs of multiple activities for the same iteration and understand why one activity was scheduled and the other wasn't.

Improved transparency by clear insights into the rationale behind every scheduling decision.

Increased autonomy by empowering consultants to independently investigate scheduling results.

How can super users cancel auto-scheduling tasks that are either unnecessary or long-running (for example, due to faulty data in the request)?

Introduce the capability to immediately cancel newly enqueued, running, or stuck auto-scheduling tasks directly in the Auto-Scheduling Reports app.

Reduced dependency on SAP support by allowing technical consultants and users to cancel either new, running, or stuck tasks as needed.

How can we have a complete overview of the work done on a specific equipment or during an activity?

Enhance the Activity and Equipment Insights with information contained in UDFs.

Enhanced User Experience improves the quality of the insights.

Challenge: It was previously only possible to provide custom translations for field labels in the Screen Configuration App.

• It is now possible to create translations for the selection options of custom fields (UDF) of type selection list in the screen configuration app.
• Value translations are currently supported in the Dispatching Board and the Service Calls and Activities Lists.

Comprehensive maintenance of custom fields in the Screen Configuration App.

The travel distance shown today is only in kms, thus limiting the usability for our customers based out of regions where miles is the unit of distance.

Use Application locale to identify which location is the user logged in from and show the distance in miles or kms while drawing routes of a technician.