Describing Key SAP SuccessFactors Learning 1H 2025 Features and Enhancements

You can now customize the individual overdue training reminders that you send from the Team View page.

When you select Send Reminder, the Overdue Training Reminder preview window appears. You can edit the Subject and the Message of the overdue training reminder. The Subject and Message of the Overdue Training Reminder can be customized prior to sending.

The new Learning home page is enabled.

To send overdue training reminders from the Team View page you need the new permission, Manager Reminders. You can access the permission from System Administration → Security → Role Management.

We've enhanced the Browse Library feature with the ability to browse all learning activities.

Learners can now use the Browse Library option on the new Learning home page to browse their entire library.

Now, when learners select Browse Library, they're directed to the Find Learning page where they can browse all available learning activities without entering a search value or selecting a filter.

Administrators can optionally enable the ability to filter the library by category. When enabled, the Browse Library feature functions as a dropdown, where learners can choose either Browse by Category or Browse All.

Previously, the Browse Library feature only supported the ability to refine search results by category.

When enhanced search is enabled, the option to browse all learning activities is always enabled for learners. However, the behavior of the Browse Library feature differs based on the value of enableBrowseLibrary in System Administration → Configuration → System Configuration → LIBRARY. When set to true, a dropdown is displayed with two options: Browse by Category and Browse All. Learners use these options to either select a category to filter the library or browse all learning activities. When enableBrowseLibrary=false (the default value), the dropdown is hidden and users can select Browse Library to browse all learning activities. A false setting value doesn't hide the Browse Library feature from the UI, but instead disables the dropdown to hide the option to browse by category.

Users need the Library → Access Advanced Library Search permission in their role. You can access the permission from System Administration → Security → Role Management.

As a learner, you can now use the Learning History page to download all your completed learning activities in a PDF file.

To download, choose the Download option on the page. The PDF file includes all your completed activities, regardless of any specific filters that you've applied.

This enhancement provides offline access to your comprehensive learning history directly from the Learning History page, saving time and eliminating the need to generate a separate report.

• You have Access Reports and Run User Learning History Report permissions.
• You have the Access Learning History permission.

In the previous version, learners had to navigate to the Reports page to download their learning history report.

Learners can now launch optional surveys directly from the new Learning home page to provide feedback on completed training. Your feedback helps enhance and improve the learning content.

In addition to task observation and learning approval requests, the Requests for Me section of the new Learning home page displays the following types of surveys:

• Follow-up surveys
• Course feedback surveys that aren't required for item completion

To view all your survey cards, choose View All in the section. You can launch and complete a survey using Start Survey, or remove the card if you choose not to provide feedback.

Additionally, the User Survey Assignment and Follow-Up Survey Assignment email notifications now include a direct survey link, allowing learners to navigate directly to the survey they need to complete. Previously, the link directed learners to their Learning home page and they had to navigate to the survey manually.

As administrators, you can now track the number of removed surveys in the Removed column, along with assigned and completed surveys, when reviewing survey statistics from Content → Survey → Item Usage.

The enhancement helps learners find their optional surveys easily in one section, enhancing the overall learning experience and facilitating the adoption of the new Learning experience.

• The new Learning home page is enabled.

• You have an item where:

  • a course feedback survey is assigned with the Required for Item Completion check box disabled.
  • a follow-up survey is assigned.

As learners, you can access optional assignments and classes from your assigned curricula and sub-curricula directly from the new Learning home page.

In addition to non-required learning assignments, the Important Learning section of the new Learning home page now displays optional curricula assignments. Required curricula assignments continue to appear in the Required Learning section of the home page.

To view all your optional curricula assignment cards, choose View All. Currently, you can't remove the cards. Choosing a card navigates you to the course details page. The Curriculum Details option in the more actions menu redirects you to a page that provides a detailed overview and a list of assignments for that curriculum.

This enhancement ensures functional parity with the legacy Learning home page, making it easier for learners to differentiate between required and optional assignments, improving usability and overall experience of the new Learning home page.

• The new Learning home page is enabled.

• You've created an assignment type as not required on the Assignment Types page and applied it for the content of a curriculum from Curricula → Content → Manage Content → Assignment Type.

In the previous version, learners had to navigate through multiple pages using the Curricula option in the activities menu to access their optional curricula assignments.

The Verified Email Domain Synchronization automatic job now synchronizes the latest list of verified email domains from the SAP SuccessFactors Platform to Learning at regular intervals.

You can access the Verified Email Domain Synchronization page from System Administration → Automatic Processes. By default, the job runs every 24 hours (Daily). However, if necessary, you can adjust the frequency to weekly or monthly. To check the error log of the current job, you can choose View Errors in the Status section.

Additionally, we've added the following checks to enhance the email domain validation:

• A warning message appears in the Connector Run Details report for Administrator Connector, Organization Connector, User Connector, and User Connector - SF to notify you about unverified email domains.

  

• A warning message appears on the Users entity pages when an email address with an unverified domain is added. It includes the Send Email Notification, Add New, and User Details pages.

  

This feature enables you to monitor synchronization jobs and identify issues with email domain synchronization between SAP SuccessFactors Platform and Learning.

You have the Enable Email Domain Validation enabled from Learning Administration → System Administration → Configuration → Global Application Settings → Mail.

To manage this process, you need the Edit Verified Email Domain Synchronization Automatic Process permission.

You have the Edit Verified Email Domain Synchronization Automatic Process permission.

In the previous version, domain validation ran daily as a default schedule. However, there was no automatic process job available for this process.

The property, autoRecordAttributeRatingOnItemCompletionEnabled[default], automatically enables the Auto Record Competency Rating on Item Completion option on the page for all Open Content Network (OCN) items in bulk when they're imported into Learning.

You can access the property from System Administration → Configuration → System Configuration → OPEN CONTENT NETWORK. By default, the value is set to true. When the Auto Record Competency Rating on Item Completion option is enabled for an OCN item, completing the item automatically updates its associated attributes in the Growth Portfolio for learners.

With this enhancement, Learning integrates with the Talent Intelligence Hub framework, ensuring that skills, competencies, and other custom attributes are automatically updated upon OCN course completion for improved efficiency.

By default, the property autoRecordAttributeRatingOnItemCompletionEnabled[default] is set to true, but you can change the value to false to disable the option for all OCN items in bulk.

To manage this configuration, you need the Edit System Configuration permission to access the System Configuration page.

We added the option to use the Application Notification User Email for manager email notifications. When this option is selected, overdue training reminders will not be sent to the recipient using the manager's email, but will use the Application Notification User Email instead.

You can set the Use Application Notification User Email for manager email notifications option in Learning Administration → System Administration → Configuration → Global Application Settings → Mail.The Application Administration page now has the Use Application Notification User Email for manager email notifications checkbox.

We added this feature to make sure our customer's email delivery procedures for email notifications are configurable to their standards.

The Application Notification User Email is not blank and Enable email is Enabled.

To send overdue training reminders from the Team View page or the new Learning home page, you need the new permission, Manager Reminders. We've added this for all users who are currently managers and have the Access Team's Learning and Access Direct Report permissions.

You can access the permission from System Administration → Security → Role Management.

In order for managers to be able to send overdue training reminders, you must also set the Enable Email option in Learning Administration → System Administration → Configuration → Global Application Settings → Mail to Enabled.

You can now see a new learning section for skills in the Growth Portfolio.

The skill details page in the Growth Portfolio displays the current proficiency level for the skill. You can now view the learning suggestions for the skill under the new Advance My Proficiency section.

The learning suggestions will vary based on the current proficiency level for that skill. The administrators can mark some courses as important (featured courses) for a skill. The learning suggestions are sorted in such a way that the featured courses for the next proficiency level of the skill appear first, followed by the featured courses for the current proficiency level. For example, if an employee has proficiency level 1 in Java Programming, the primary learning suggestions will display featured courses for proficiency level 2. Similarly, for an employee at proficiency level 4, the primary learning suggestions will highlight featured courses for proficiency level 5. If there are no featured courses for a skill, the learning suggestions will be shown in reverse chronological order, sorted by the date the courses were associated with the skill, with the most recently added course appearing first.

You can view more details about the learning course by clicking the course link. You are navigated to the SAP SuccessFactors Learning page where other learning courses are also listed. When you complete a course from the learning suggestions, your proficiency level for the skill will be elevated to the next proficiency level. This allows you to focus on the relevant learning based on your current proficiency level for the skill.

We've built this enhancement so that employees can choose the right courses to improve their skills and advance in their careers.

• You've migrated to Talent Intelligence Hub and enabled Growth Portfolio.

• You've enabled SAP SuccessFactors Learning.

• Ensure that the integration between SAP SuccessFactors Learning and SAP SuccessFactors Platform is sealed.

• Ensure that the Enable the Advance My Proficiency section in the Growth Portfolio option is enabled under Admin Center → Company System and Logo Settings.

In the current release, you can navigate to the skill details page and see the Advance My Proficiency section. The learning suggestions for the skill are displayed.

You can click the learning suggestions and navigate to view the details of the course in SAP SuccessFactors Learning page. The course will have the skill name in the Included Attributes section.

In the previous release, the Advance My Proficiency section was not available in the Growth Portfolio.

We've enhanced the Home tab of the SAP SuccessFactors app in Microsoft Teams by introducing a Recommended for You section, offering personalized insights to help users discover relevant learning, opportunities, and skills.

The Recommended for You section integrates recommendations from these modules:

• Learning: suggestions based on a user's profile information, growth portfolio attributes, and system interactions and activities
• Opportunity Marketplace: personalized recommendations for assignments, open jobs, job roles, mentors, and mentoring programs
• Growth Portfolio: skill suggestions tailored to a user

Users can bookmark learning and opportunity recommendations, mark them as not interested, and add or skip skill recommendations. These preferences automatically sync to their SAP SuccessFactors system. Clicking a recommendation card redirects users to the corresponding SAP SuccessFactors module page in their web browser for more details.

This enhancement provides users with relevant and personalized recommendations catering to their professional growth and learning needs, directly within Microsoft Teams.

• You've enabled the SAP SuccessFactors app for Microsoft Teams.
• You've installed the latest SAP SuccessFactors app for users.
• You've enabled and properly configured Learning, Opportunity Marketplace, or Growth Portfolio for users.

Changes made to learning activity entities and reference entities are now reflected in the enhanced search results in near real time.

Most changes are reflected within 30 minutes, though many updates occur within just a few minutes. Longer update times can be expected in some scenarios, such as when updating curricula thumbnails or making bulk changes that affect more than ten entities. The duration of an update also depends on the number of changes already in progress.

In order to allow time for testing, this enhancement will have a staggered release to Preview and Production, based on Data Center. For more details, please refer to Knowledge Base Article 3582342Information published on SAP site.

You can also track the status for your instance by referring to the Enablement status of near real time search updates in System Administration → Application Administration → Integrated Learning Settings → Enhanced Search Readiness Information. The status will indicate either Not Completed or Completed.

You can now use the AI Services Administration page to enable AI-assisted skill features, including Assisted Skills Inference for Learning and Assisted Skills Association with Open Content Network Items.

The options are available in the Learning section of the page.

If you've already enabled the AI-assisted skill features on the Learning Administration page, the corresponding option is automatically enabled on the AI Services Administration page for continuity, as displayed in the following table. No further action is required.

We've reorganized the configuration options, allowing you to manage all AI-assisted skills features from a single, centralized page in the Admin Center.

• You've purchased the AI units license. For more information about the AI units license, please contact your Account Executive.

• Ensure the integration between Learning and SAP SuccessFactors Platform is sealed.

• Ensure that you've upgraded to Talent Intelligence Hub and the integration between Learning and Talent Intelligence Hub is completed.

  Ensure that you have your SAP SuccessFactors Platform and Learning available within the same tenant.

You have the Administrator → Manage AI Capabilities → AI Services Administration permission.

In the previous version, you could enable AI-assisted skills inference and AI-assisted skills association features from the LMS_ADMIN and OPEN CONTENT NETWORK configurations respectively. These properties are no longer available.

In addition to AI-assisted skills inference for learning items, you can now bulk-associate skills with multiple learning programs through import.

When you enable the Assisted Skills Inference for Learning option, skills are extracted from program descriptions using the referenced program IDs from the import file. These extracted skills are then standardized, aligning them with the relevant skills in the Attributes Library, and are associated with the programs. You can view the associated skills in the Attributes section of each program.

As part of this enhancement, we renamed the Skills Inference - Items option on the Import Data page to Skills Inference. With this option, you can now import files containing both item and program IDs.

Additionally, to provide visibility into skills associated with programs in Story reports, the Skills Added By and Skills Last Updated On columns are now reportable as part of the Attribute to Programs Association table.

This enhancement reduces your effort to associate skills with large batches of learning programs, allowing you to efficiently and accurately use the skills from the Talent Intelligence Hub within Learning.

• You've purchased the AI units license.
• Enable Assisted Skills Inference for Learning in the Learning section of the AI Service Administration page.

• Ensure the integration between Learning and SAP SuccessFactors Platform is sealed.
• Ensure that you've upgraded to Talent Intelligence Hub and the integration between Learning and Talent Intelligence Hub is completed.
• Ensure that you have your SAP SuccessFactors Platform and Learning available within the same tenant.
• You've added the description for programs from Learning Activities → Programs.
• To generate story reports, you've enabled Stories in People Analytics.

• You have the Import Data permission to access the Import Data page.
• You have the Add Item and Edit Item permissions to view the Skills Inference option on the Import Data page.

In the previous version, the AI-assisted skill inference feature was only available for learning items and wasn't supported for programs.

You can now use AI-assisted capabilities to generate images for content in Learning Administration

This feature is available when creating or editing custom cards and banners, and when modifying existing items, programs, and curricula. When you select Generate Image, a widget opens with a text box where you can enter up to 180 characters to describe the image. After entering the description, you can choose Generate to see a preview of the generated image. This process may take a minimum of 15 seconds or extend beyond two minutes, depending on the complexity of the image description.

After the image preview appears, you can use the Zoom In and Zoom Out icons to adjust the image size as needed. Then, you can click and drag the image within the preview area to position it. You can also download the image for future use. If you want to generate a different image, you can modify the description as needed and choose Generate. Once you're satisfied with the image, you can choose Apply to add it to the content.

This tool improves efficiency for administrators who want relevant and engaging thumbnails for their learning content.

• You've purchased the AI units license. For more information about the AI units license, please contact your Account Executive.

• You've enabled the AI Services Administration → Assisted Image Generation setting in Admin Center.

  

• Images for banners and custom cards are managed on their respective pages in Learning Administration → Application Administration. To access these pages, you need the Manage Custom Experience permission in System Administration → Security → Role Management.

You have the Administrator → Manage AI Capabilities → AI Services Administration permission.

Based on the new conversational experience, we’ve introduced new use cases and upgraded more existing transactional cases.

The following table lists the newly supported use cases.

Currently, all the navigational and informational use cases have been upgraded to the new conversational experience, and we've been upgrading the transactional use cases. The following existing transactional use cases have been upgraded to the new conversational experience. Users can access them directly, without any configuration required on your part.

• You've enabled Joule in SAP SuccessFactors.

• Use cases in Joule follow the same configurations and permissions as those on the Web. See Related Information for details on how to obtain required access for each use case.

Users have the User Permissions → General User Permission → Access to Joule permission.

Joule supports three types of capabilities: transactional, navigational, and informational. Based on these capabilities, we've been developing the most frequently used cases in Joule. Here are the details:

• In the transactional use cases, Joule can not only provide you with general HR information about yourself and your colleagues, but also help you directly complete common tasks on the chat interface. For example, when you say "I want to request feedback from my manager", Joule collects your questions and then sends the request directly to your manager.

• In the navigational use cases, Joule can direct you to SAP SuccessFactors pages where you can find the information you need or get the job done. For example, if you need to know where to assign team goals, Joule will provide a direct link to the relevant page.

• In the informational use case, Joule can search available documentation and its own knowledge base to find the answer to your query and provides the summarization as the answer to your question, along with the top three search results. For example, when you want to check your organization's HR policies, you can use Joule to retrieve the relevant documents.

To open Joule, tap on the diamond-shaped button (Joule) in the top bar of the home screen or the landing page of a Mobile feature or module (such as Goals).

On iPhone and iPad, you can use Siri to open Joule and send questions to Joule. For example, you can say "Hey Siri, ask Joule in SAP SuccessFactors". Then Siri will respond and you can ask your question which is then directly transferred to Joule.

Here's a list of the use cases available in SAP SuccessFactors Mobile apps:

With Joule available in SAP SuccessFactors Mobile apps, users can access a more intuitive and efficient way to manage daily tasks. Joule allows employees to independently resolve issues, reduces the time spent searching for information, and empowers managers to make data-driven decisions to support team performance and growth.

• You've enabled Joule in SAP SuccessFactors Mobile. For details, refer to 3583836 Information published on SAP site.

• Use cases in Joule follow the same configurations and permissions as those on the Web. See Related Information for details on how to obtain required access for each use case.

Users have the User Permissions → General User Permission → Access to Joule permission.

We now support custom cards on the new Learning home screen in the SAP SuccessFactors Mobile iOS and Android apps.

Learners can see up to 8 cards, based on the current date and status of the card. By default, custom cards display in the Custom Cards section below the Requests for Me section on the new Learning home screen. The section is hidden from learners when no cards are enabled.

We delivered this feature to improve the learner experience and align with the web application.

• The new Learning experience must be enabled.

• Administrators need the Manage Custom Experience to create and manage custom cards. Configuration for custom cards is done on the web in Learning Administration in System Administration → Application Administration → Custom Cards. For more information, please refer to Custom Cards on the New Learning Home Page.

• The default section title is Custom Cards, but you can change this section title as needed. Refer to Editing the Section Title for Custom Cards for more information.

• The visibility of custom cards depends on the learner's organization or user group.

To manage custom cards, administrators need the Company System and Logo Settings permission.

Learners can now view and complete optional surveys in the SAP SuccessFactors Mobile iOS and Android apps.

When the new Learning experience is enabled, all optional follow-up and course feedback surveys can now be viewed and completed from the Requests for Me section.

Optional surveys can be removed from the home screen as needed using the 'More' actions icon on the survey card.

The new Learning experience must be enabled. No additional configuration is required. For more information on this enhancement for web, please refer to Optional Surveys Available in the New Learning Experience.

With the addition of banners in the 1H 2024 release, the news feature is obsolete. You can configure banners that display to users in a rotating carousel at the top of the new Learning home page. You can configure a banner to include a text panel and a button that either launches a URL or opens an email draft to a specific recipient. The news feature still displays on the legacy Learning home page. Users who switch to the legacy experience will see the news dialog, but when they switch to the new experience, they won't see a news dialog. On the new Learning home page, banners are the method used to display important information.

We're deprecating the news feature because it was replaced by banners as part of the new Learning experience.

The legacy Item Details experience is Deleted as of May 16, 2025.

The new Course Home experience has replaced the legacy Item Details experience. In the 2H 2023 release, we enabled the new Course Home experience for all customers and removed the enableCourseHomeBlended configuration option. As of the 1H 2025 release, we're deleting the legacy Item Details experience.

The legacy Learning home page is being replaced by the new Learning home page. The new Learning experience, which includes the new Learning home page, was released in 2H 2023. As of 2H 2025, the new Learning home page will be Universal and you won't be able to opt out of the feature. With this change, the legacy custom pages (created on the Landing Page Settings page) will no longer be available on the new Learning experience. Only the new custom pages built using the reimagined Custom Pages framework will be available for learners on the new Learning home page.

We encourage you to start your adoption of the new Learning home page prior to the 2H 2025 release.

Support for Webex Training Center as a VLS vendor in SAP SuccessFactors Learning will reach End of Maintenance on November 14, 2025.

Future dates are subject to change.

Webex is ending support for XML APIs. Webex Training Center is a VLS vendor offering that uses XML APIs, so we're deprecating our support for Webex Training Center in SAP SuccessFactors Learning.

After the End of Maintenance date, we won't fix any issues that occur as a result of Webex Training Center and its limitations. We recommend that you plan to transition to a supported VLS vendor by this date. For more details on the VLS vendors we support, please refer to Supported Virtual Meeting Software for SAP SuccessFactors.

After the Deleted date, Webex Training Center will be removed as an option for virtual learning.

If you are unsure if you use Webex Training Center as a VLS vendor, you can go to System Administration → Configuration → VLS Configuration → Edit and check the <connector_type> value in the configuration file. A value of <TRAININGCENTER> indicates that the configuration is a Webex Training Center configuration.

The Copy User functionality in SuccessFactors Learning will reach End of Development on June 2, 2023 and will be deleted on November 15, 2025.

The Copy User menu item will be removed from the following page: Learning Administration → People → Users → Actions → Copy.

The copy user functionality will be deprecated because it is an artifact of Plateau products and does not work correctly in SAP SuccessFactors Learning.

The SuccessFactors Learning token server will reach End of Maintenance on November 17, 2023 and will be Deleted on November 20, 2026.

Future dates are subject to change.

Migration from the SuccessFactors Learning token server to the platform token server improves API support for customers. The SuccessFactors Learning OAuth token server uses HTTP basic authentication (Client ID and Secret) for token requests compared to the platform token server which supports the more secure SAML Assertion Based token request.