Welcome to the Stay Certified Program for SAP Customer Experience Solutions Architects. In this rapidly evolving digital landscape, staying updated with the latest features and enhancements in SAP solutions is crucial. To help you maintain your expertise and provide you with the most relevant and current knowledge, we have identified five key areas where new features and changes have been introduced:
- SAP Commerce Cloud
This section outlines the latest updates and enhancements in SAP Commerce Cloud, equipping you with practical knowledge of new tools and best practices to effectively manage and scale your e‑commerce operations.
- SAP Customer Data Solutions
Learn about the advancements in managing and leveraging SAP Customer Data Cloud, which are essential for personalized customer interactions and improved data governance.
This section outlines the latest updates and enhancements in SAP Customer Data Platform, equipping you with practical knowledge of new tools and best practices to unify, enrich, and activate customer data for personalized, privacy‑compliant engagement and improved, data‑driven decision making.
- SAP Sales Cloud and SAP Service Cloud
- Explore the enhancements in sales and service processes that empower you to deliver exceptional customer experiences and streamline your sales and service operations.
- The new certification release focuses only on SAP Sales Cloud and SAP Service Cloud Version 2 and does not include SAP Sales and Service Cloud version 1 anymore.
- SAP Emarsys
This area focuses now exclusively on the latest developments in SAP Emarsys for customer engagement and marketing, enabling you to create and execute effective marketing strategies that drive customer loyalty and growth. All the content for SAP Marketing Cloud has been deprecated.
- AI in SAP Customer Experience Solutions
Discover how artificial intelligence provided by SAP CX AI Toolkit is integrated into SAP Customer Experience solutions to deliver intelligent insights and automate tasks, ultimately enhancing customer interactions and operational efficiency.
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