Showcasing Changes and New Features

Objective

After completing this lesson, you will be able to describe the new changes and features

Welcome to SAP Customer Experience Solution Architect Stay Certified Program

Welcome to the Stay Certified Program for SAP Customer Experience Solutions Architects. In this rapidly evolving digital landscape, staying updated with the latest features and enhancements in SAP solutions is crucial. To help you maintain your expertise and provide you with the most relevant and current knowledge, we have identified six key areas where new features and changes have been introduced:

  1. SAP Commerce Cloud

    This section covers the updates and improvements in the SAP Commerce Cloud, ensuring you are equipped with the knowledge about latest tools and techniques to manage and scale your e-commerce business effectively.

  2. SAP Customer Data Solutions

    • Learn about the advancements in managing and leveraging SAP Customer Data Cloud, which are essential for personalized customer interactions and improved data governance.

    • Now the certification scope includes SAP Customer Data Platform topics.

  3. SAP Sales Cloud and SAP Service Cloud

    • Explore the enhancements in sales and service processes that empower you to deliver exceptional customer experiences and streamline your sales and service operations.
    • The new certification release covers SAP Sales Cloud and SAP Service Cloud version 1 and now includes the latest SAP Sales and Service Cloud version 2.

  4. SAP Emarsys Customer Engagement and SAP Marketing Cloud

    This area focuses on the latest developments in customer engagement and marketing, enabling you to create and execute effective marketing strategies that drive customer loyalty and growth.

  5. AI in SAP Customer Experience Solutions

    Discover how artificial intelligence is being integrated into SAP Customer Experience solutions to provide intelligent insights and automate tasks, ultimately enhancing customer interaction and operational efficiency.

  6. Clean Core

    Understand the best practices for maintaining a clean and efficient core system, ensuring optimal performance and scalability of your SAP solutions.

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