Having a platform is one thing, but knowing how to use it effectively is another.
So, how does WalkMe structures the work of digital adoption?
Watch the video to learn about WalkMe's three-category framework, Data, Action, and Experience, and how they work together as a continuous cycle to drive successful digital adoption.
| Key Takeaways from Video |
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- WalkMe organizes its approach to digital adoption success around three categories: Data, Action, and Experience, representing a continuous cycle rather than a one-time deployment.
- Data is the foundation, providing visibility into how software is being used, where users are struggling, and where the biggest opportunities for improvement exist.
- Action is what you do with that data, using WalkMe’s tools to deploy in-app guidance, automate repetitive steps, and help users move through workflows more successfully.
- Experience is the outcome, representing what end users actually encounter, including on-screen guidance, automated steps, and support that appears exactly when and where they need it.
- Experience is the result of Data and Action working together, completing the cycle and driving meaningful digital adoption.
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Now that you are familiar with the Data. Action. Experience. methodology, let's see what it looks like when an organization actually puts it to work.
Watch the video to understand why the Digital Adoption Gap extends to AI, what three key barriers prevent meaningful AI adoption in the workplace, and how WalkMe’s Action Bar is designed to bridge that gap.
| Key Takeaways from Video |
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- The Digital Adoption Gap extends beyond traditional software to AI, with 42% of enterprise AI projects abandoned and only 8% of employees using AI in a way that meaningfully moves the business forward.
- Three key barriers prevent meaningful AI adoption: AI lacks context, AI is not embedded in the flow of work, and AI relies on integrations to act.
- Without context, cross-application mobility, and the ability to take action, AI sits in isolation and can answer questions but cannot do the work.
- The WalkMe Action Bar bridges the AI adoption gap by pulling real-time context from the screen, working across applications, and taking action on behalf of the user.
- By combining writing tools, reading tools, workflow automation, and WalkMe content, the Action Bar reduces friction and keeps employees from reverting to old habits.
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Now the action bar is just the start of WalkMe's suite of tools and applications.
Let's take a quick look at some of the others.