Implementing a Recall Campaign

Objectives

After completing this lesson, you will be able to:

  • Use a Maintenance Plan to create a Recall Campaign

Create a Recall Campaign

A recall campaign is the process of fixing, or retrieving, a defective and/or potentially unsafe product.

The steps to create a maintenance plan to use for a recall campaign are illustrated here and are covered in the following demonstration and exercise.

Note
To allow a service agent to create a recall campaign, they must have access to the Maintenance Plans work center, which is not activated by default. This can be done by an administrator.

How to Create a Recall Campaign

How to Create a Recall Campaign

Create a Recall Campaign

Create a Recall Campaign

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