This lesson provides an understanding of the operating model for SAP Integration projects. It explains how responsibilities are divided between SAP and the customer during various phases of an integration project, focusing on SAP Business Technology Platform (SAP BTP) and SAP Cloud Integration.
What is an Operating Model?
An operating model outlines the clear division of tasks and responsibilities between SAP and the customer throughout all phases of an integration project. It ensures smooth operations and accountability, providing clarity on who is responsible for specific processes and tasks.
Key Aspects of Operating Model
Responsibilities of SAP and the Customer: SAP BTP and SAP Cloud Integration have been designed with the assumption that certain processes and tasks are handled by the customer. These include:
- Operation of systems and devices located at customer facilities.
- Asks specific to customer-owned infrastructure or third-party systems.
SAP takes responsibility for tasks related to the underlying platform and cloud services, as defined in the operating model.
Documentation of Responsibilities
- A detailed table of responsibilities for SAP BTP (Platform) and SAP Cloud Integration is provided in the product documentation.
- Customers are encouraged to review this table to understand their roles and tasks clearly.
Updates to the Operating Model
- Changes to the operating model are communicated via the What's New (release notes) section in the product documentation on the SAP Help Portal.
- For critical changes requiring customer action, SAP sends explicit e-mail notifications to affected customers.
Customer Actions
- Regularly review product documentation for updates.
- Subscribe to SAP communication channels to receive notifications about changes (for example, by opening a customer incident).
Relationship to Contractual Agreements
The operating model does not replace or modify the contractual agreements between SAP and the customer. In conflicts, the following documents take precedence:
- Order Form
- General Terms and Conditions of SAP Cloud Services
- Supplement Terms and Conditions
These agreements outline the definitive responsibilities and obligations for both SAP and the customer.
Responsibilities for Key Services
The operating model covers responsibilities for:
- SAP Business Technology Platform (Platform): Tasks related to platform management, configuration, and security.
- SAP Cloud Integration: Responsibilities for designing, deploying, and monitoring integration flows.
Summary
The operating model defines clear task responsibilities between SAP and the customer for SAP BTP and SAP Cloud Integration. Customers are responsible for reviewing product documentation and subscribing to updates to stay informed about any changes.
In conflicts or ambiguities, contractual agreements take precedence over the operating model to ensure clarity and compliance.