Completing the SAP Commerce Cloud Configuration for Order Exchange

This lesson offers the second part of the SAP Commerce Cloud configuration for integration implementations with SAP S/4HANA Cloud.

If these steps have been completed, you can confidently proceed to configuring SAP Commerce Cloud for order exchange. Follow these steps:

• Update Product Approval Status and Sync the Catalog Versions

  When materials are replicated to SAP Commerce Cloud, products (once replicated to SAP Commerce Cloud, 'materials' are known as 'products') need to be approved. Review the product details such as price, stock, and description before approving them. After approving, synchronize the staged and online product catalog versions.

• Create Taxes in SAP Commerce Cloud

  The taxability of a material is accessible in SAP Commerce Cloud, but tax rates and customer tax classifications are not automatically transferred from SAP S/4HANA Cloud. As a result, tax rates need to be manually managed in SAP Commerce Cloud and coordinated with the SAP S/4HANA Cloud system.

• Set up Customer Data and Contact Person Details

  Import sample customer data that includes B2BBudget, B2BCostCenter, and delivery costs details. Once the import is successful, proceed to set up the contact persons so that they can login to the SAP Commerce Cloud webshop. Set up permissions for the B2B Customer role, assign them the initial passwords.

• Assign Cost Centers to B2B Units

  Cost centers are SAP Commerce Cloud entities that manage budgets. Every sales-area-specific business-to-business (B2B) unit must receive an assigned cost center. Without this assignment, B2B customers cannot create or save orders in the SAP Commerce Cloud webshop.

• Configure Base Stores and Sales Order Numbers

  To integrate SAP Commerce Cloud B2B base store with SAP backend, one must configure and map critical SAP details such as a base store, plant, sales area, division, and warehouses.

  In SAP Commerce Cloud, purchase order numbers correspond with the external number ranges designated for sales order types in SAP S/4HANA Cloud. SAP Commerce Cloud employs a key generator mechanism to create the purchase order ID. It is essential that this generated ID matches the value specified in the external number range of SAP S/4HANA Cloud to ensure consistency between the systems.

You've successfully configured SAP S/4HANA Cloud, SAP Cloud Integration (SCI), the middleware solution, and SAP Commerce Cloud, Now, it's time to take the next step and place an order in SAP Commerce Cloud.

To place a One-Time Order in SAP Commerce Cloud, log in to the B2B Accelerator storefront using the replicated B2B customer and the assigned password, add products to the cart, and proceed to checkout to complete the order. Once the order is placed, its status can be viewed on the My Account page.

Watch the next video to see how to checkout an order in the SAP Commerce Cloud B2B storefront.

After you place a purchase order on the SAP Commerce Cloud storefront, you can check and verify the order information in the Backoffice. You can also monitor the inbound and outbound integration API calls in the Backoffice Integration UI Tool cockpit. Please note that order replication from SAP Commerce Cloud to SAP S/4HANA Cloud via Cloud Integration is an outbound call in SAP Commerce Cloud.

When the purchase order is replicated from SAP Commerce Cloud, it is routed through SAP Cloud Integration. The status Completed in SAP Cloud Integration indicates that the sales order has been successfully transmitted to SAP S/4HANA Cloud. You can then access Message Monitoring to review the incoming Sales Order Bulk Requests in SAP S/4HANA Cloud.

When the sales order is confirmed or delivery is created in SAP S/4HANA Cloud, the back-end order status will be sent back from the SAP back end, through SAP Cloud Integration, to SAP Commerce Cloud.

At this moment, the order status in SAP Commerce Cloud reflects the status in the SAP back end systems.