Accessing Built-In Support

Objectives

After completing this lesson, you will be able to:

  • Use Built in Support

Introducing Built in Support

Built-In Support

Built-In Support is used primarily by administrators and requires an SAP Universal ID with linked S/P-user IDs to access most functionality, like Support case creation and monitoring. People without an S/P-user ID can only use the search function and sometimes see recommended links. Built-In Support opens in a side panel on any page. You can access it using the (Built-In Support) icon in the page header. To access the Built-In Support side panel, you have Company System and Logo Settings permission.

Use the Built-In Support

Business Example

Company administrators need to know how to use and explain the features of Built-In Support as outlined in the Using Admin Center guide on the SAP Help Portal.

Note
If you have not already done so, you may need to set up SAP's Universal ID.

Task 1:

Steps

  1. Access Built-In Support and review the onboarding screens.

    1. Select the Built-In Support icon next to the Name Menu.

    2. View theWelcome to Built-In Support video and step through the onboarding steps by clicking Next after reading each screen.

    3. Click Get Started to display the search field.

  2. Use Built-In Support to search for Action Search configuration options.

    1. Select the Built-In Support icon next to the Name Menu.

    2. In the Search field type in Action Searchand hit enter.

    3. Find the entry titled Action Search Configuration Tool and select it.

    4. Confirm that a new browser window opens displaying the Configuring Action Search guide on the SAP Help Portal and that it opens to the topic on Action Search Configuration Tool.

  3. Use Built-In Support to search for Joule.

    1. Select the Built-In Support icon next to the Name Menu.

    2. In the Search field type in Joule and hit enter.

    3. Find the entry titled Joule in SAP SuccessFactors and select it.

    4. Confirm that a new browser window opens displaying the Using Admin Center guide on the SAP Help Portal and that it opens to the topic on Joule in SAP SuccessFactors.

  4. Review videos on how access to all Built-In Support functions.

    1. Select the Built-In Support icon next to the Name Menu.

    2. Select the i icon.

    3. Select All Video Tutorials.

    4. Review the tutorial titled Best Practice Guide for the Search Functionality or other tutorials of interest.

Result

You now know how to use Built-In Support to search for information. You can explore the other tutorials to learn how to create support cases with S/P-user IDs.

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