Another feature of Provisioning is that new administrator accounts can be created. Backup administrator accounts are useful if the company’s regular administrator account gets locked out.
To create an administrator account, follow these steps:
- Supply the necessary details (username and password cannot be the same) and
click Create Admin.
Use the new credentials with the company ID to log into the front end.
![](/service/media/topic/eb7b64c5-5f63-4758-ae2f-edcd64d8746b/THR80_2405_en-US_media/THR80_2405_en-US_images/Create Admin Button.png)
If you have configured the single recipient e-mail feature the create Super Admin from Provisioning will not be possible, and you will receive a ‘Exception in creating an Admin user: failed to send e-mail’ message. To proceed, you may temporarily disable the feature to create the Super Admin.