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Scrolling tab | Get Started with SAP Emarsys Customer Engagement

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Understand the benefits SAP Emarsys Customer Engagement provides on how to create more personalized and targeted campaigns.

cleanFiles/bookmap_Increase_Customer_Engagement_with_SAP_Emar_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2023-09-29T10:40:03.000Z

Getting Started with SAP Emarsys Customer Engagement

Use the key features and benefits SAP Emarsys Customer Engagement offers for Contact Management and Segmentation, Campaign Management, Automations, and Analytics.

Identifying Key Features and Benefits of SAP Emarsys Customer Engagement

Assessment

Discovering Key Features and Basics of SAP Emarsys Customer Engagement

Determine whether this statement is true or false.

Question 1

Question 2

Question 3

Describe how to create and set up new contacts, manage and store data within SAP Emarsys.

Creating, Setting Up and Managing Contacts

Demonstrate how to import data manually to the SAP Emarsys solution for greater contact segmentation and communication.

Importing Contact Data Manually in SAP Emarsys Customer Engagement

Managing Data and Contacts in SAP Emarsys Customer Engagement

Question 4

Identify different types of segments and how to use segmentation to target specific groups.

Defining Segments and Different Types of Segments

Describe how to create segments based on contact data, and how to combine multiple segments.

Creating Contact Criteria-Based Segments and Combined Segments in SAP Emarsys Customer Engagement

Segmenting Contacts in SAP Emarsys Customer Engagement

Use templates and manage settings in the Visual Content Editor (VCE) for creating targeted campaigns and better sales conversion.

Using Email Templates and Managing General Email Settings

Discovering Personalized Email Content Creation

Creating Personalized Email Campaigns for Customer Engagement

Create SAP Emarsys Customer Engagement Automation programs that help you improve your customer engagement journeys and strategies

Introducing Automations in the SAP Emarsys Customer Engagement Platform

Describe the benefits of the customizable tactics, linked to strategies and objectives, that saves time and effort for specific automated marketing campaign creations.

Exploring Tactics in SAP Emarsys Customer Engagement

Automating Customer Journeys in SAP Emarsys Customer Engagement

Describe the Main Dashboard to identify opportunities on how to create impactful campaigns.

Exploring the SAP Emarsys Customer Engagement Email Analytics

Identify best practices and tips used in SAP Emarsys for stronger customer engagement and creation of efficient campaigns.

SAP Emarsys Customer Engagement Best Practices

Optimizing Marketing Activities

This learning journey will introduce you to the most essential SAP Emarsys Customer Engagement platform concepts.

1_34r3sxv8 (video-connector) - 2023-12-04T00:00:58.340Z

Get Started with  SAP Emarsys Customer Engagement

Welcome to Getting Started with SAP Emarsys Customer Engagement. This introductory learning journey walks you through the most essential concepts of the SAP Emarsys Customer Engagement platform. Through the following six units, you will learn how to navigate through the SAP Emarsys solutions key features and benefits. Manage contacts and their data. Segment your contacts. Create personalized email campaigns. Automate your engagement programs and customer journeys. And analyze the results of your marketing campaigns and explore new opportunities.

SF Live events (sf-live-events) - 2025-02-06T20:30:21.141Z

Print Form Adaptation with Adobe LiveCycle Designer for SAP CX and other SAP solutions

SF Live events (sf-live-events) - 2025-01-28T18:12:48.997Z

SF Live events (sf-live-events) - 2025-02-06T20:30:20.559Z

SF Live events (sf-live-events) - 2024-09-03T04:00:02.214Z

SF Live events (sf-live-events) - 2024-09-05T04:00:04.613Z

SF Live events (sf-live-events) - 2025-01-28T18:12:48.262Z

SF Live events (sf-live-events) - 2024-08-23T04:00:01.289Z

SF Live events (sf-live-events) - 2024-08-01T04:00:01.416Z

SF Live events (sf-live-events) - 2024-07-16T00:09:32.600Z

Print Form Adaptation with Adobe LiveCycle Designer for SAP Sales and Service Cloud

PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud (versions 1 and 2), &nbsp;SAP Business ByDesign and SAP S/4HANA are based on print form templates that can be adapted with Adobe LiveCycle Designer. In this live session we will have a closer look at typical requirements, issues, and best practices for print form adaptation with Adobe LiveCycle Designer and the mentioned cloud systems.

SF Live events (sf-live-events) - 2025-01-29T08:54:14.751Z

SF Live events (sf-live-events) - 2024-07-12T04:00:03.367Z

Grow your Skills in SAP Customer Experience Solutions

SF Live events (sf-live-events) - 2024-10-17T12:12:13.769Z

Grow your Skills in SAP Customer Experience Solutions


SF Live events (sf-live-events) - 2025-01-29T20:30:26.179Z

Today’s business landscape is changing dramatically, as are your customers’ expectations for better interactions with your company. SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences.During this live session, we will give you an overview of the learning resources for the different SAP Customer Experience solutions, and the options you have for attending SAP Customer Experience trainings. &nbsp;Topics include:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Training and Adoption concepts</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Experience Solutions learning portfolio offering:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Commerce Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Data</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Sales Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Service Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Emarsys and SAP Marketing Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Experience Solutions -&nbsp;Integration and Extensibility</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Other learning resources</li>
</ul>
</li>
</ul>

SF Live events (sf-live-events) - 2025-01-29T20:30:25.472Z

Extending SAP Sales Cloud version 2 with SAP Build

SF Live events (sf-live-events) - 2025-01-29T08:43:59.294Z

SF Live events (sf-live-events) - 2024-10-17T11:50:11.927Z

SF Live events (sf-live-events) - 2024-10-04T08:59:34.251Z

SF Live events (sf-live-events) - 2024-08-28T04:00:01.563Z

Extending SAP Sales Cloud version 2 with SAP Build


SF Live events (sf-live-events) - 2024-07-31T04:00:01.847Z

Extending SAP Sales Cloud version 2 with SAP Build



SF Live events (sf-live-events) - 2025-01-27T12:37:14.218Z

This session will cover the use of SAP Build for extending SAP Sales Cloud version 2. The following concepts will be presented, with lots of demonstrations throughout:
<ul>
<li>SAP Sales Cloud v2 extensibility options</li>
<li>Using SAP Build</li>
<li>Low Code options with SAP Build Apps</li>
<li>Pro Code options with SAP Build Code</li>
<li>Samples</li>
</ul>

Prepare for the certification C_C4HCX: Solution Architect for Customer Experience

SF Live events (sf-live-events) - 2024-09-01T04:00:07.695Z

Prepare for the certification C_C4HCX: Solution Architect for Customer Experience



SF Live events (sf-live-events) - 2024-07-10T04:00:01.605Z

SF Live events (sf-live-events) - 2024-09-04T04:00:00.745Z

SF Live events (sf-live-events) - 2024-10-07T18:51:46.742Z

SF Live events (sf-live-events) - 2024-10-07T18:51:58.112Z

SF Live events (sf-live-events) - 2025-01-27T14:27:37.709Z

SF Live events (sf-live-events) - 2025-01-27T14:27:37.018Z

In this live session SAP Customer Experience expert trainers will deliver an introductory session on the C_C4HCX certification: SAP Certified Application Associate as Solution Architect for Customer Experience. The goal is to explain the certification process, the level of knowledge required and the resources available for preparation. The session will also address participant questions related to the exam.The following concepts will be covered:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">About the C_C4HCX certification</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">General Information</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Exam Information</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">All Topics Walkthrough</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Extension Suite</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Integration Suite</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Sales and Service Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Data Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Commerce Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Marketing Cloud and Emarsys</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">The Intelligent Enterprise</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Simulation mode</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Sample questions</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Further Resources</li>
</ul>

SF Live events (sf-live-events) - 2025-01-27T14:29:20.351Z

SF Live events (sf-live-events) - 2025-01-28T17:02:45.929Z

Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions

Meet SAP Customer Experience Solutions - Lead to Cash and SAP Customer Data Solutions

SF Live events (sf-live-events) - 2025-01-28T17:02:46.583Z

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Customer Experience solutions and Lead to Cash, as well as learning about SAP Customer Data essentials.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp;</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Integration and Extensibility Options</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.&nbsp;

SF Live events (sf-live-events) - 2025-01-28T17:03:56.338Z

Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud

Meet SAP Customer Experience Solutions - SAP Sales Cloud and SAP Service Cloud

SF Live events (sf-live-events) - 2025-01-28T17:03:57.146Z

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Sales Cloud, and SAP Service Cloud.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Integration and Extensibility Options</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

SF Live events (sf-live-events) - 2025-01-29T14:27:27.515Z

Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement

Meet SAP Customer Experience Solutions - SAP Commerce Cloud and SAP Emarsys Customer Engagement

SF Live events (sf-live-events) - 2025-01-29T14:27:57.885Z

Meet SAP Customer Experience Solutions: SAP Commerce Cloud and SAP Emarsys Customer Engagement

SF Live events (sf-live-events) - 2024-09-20T07:24:52.032Z

Meet SAP Customer Experience Solutions ? SAP Commerce Cloud and SAP Emarsys Customer Engagement

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Commerce Cloud, and SAP Emarsys Customer Engagement.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp;</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Integration and Extensibility Options</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

SF Live events (sf-live-events) - 2025-01-29T14:27:58.735Z

SF Live events (sf-live-events) - 2025-01-28T17:02:15.763Z

Meet SAP Customer Experience Solutions – Integration and Extensibility Options

Meet SAP Customer Experience Solutions - Integration and Extensibility Options

SF Live events (sf-live-events) - 2025-01-28T17:02:16.577Z

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Customer Experience Integration options, and SAP Customer Experience Extensibility alternatives.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp;</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

Getting Started with SAP Emarsys Customer Engagement

Record of Achievement

Pass all the quizzes and receive a digital badge

Getting Started with SAP Emarsys Customer Engagement

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