SAP Cloud Solutions Support Professional Services Automation
Professional Services involving the sale and delivery of services in the form of knowledge, expertise, or outcomes.
There are several subindustries that are concerned with the delivery of services:
- Consulting, tax, and audit
- Business process outsourcing (BPO), and IT services
- Multi-service providers
- Legal services
- Staffing and personnel services
- Engineering services
The services that are delivered across all these subindustries can take various forms but they'll usually involve a project where a specific objective is planned and delivered. Almost all professional services automation (PSA) applications are focused on the delivery of projects. These organizations have many process requirements that involve, most importantly, managing the engagements in concert with managing the sourcing of people to deliver those services. This can be either through full-time employees or contingent workers (for example contractors) which need to be sourced and managed in different ways.
SAP supports professional services automation across engagement, finance, and workforce management through different cloud solutions but the core operational, commercial, and financial processes are managed through SAP S/4HANA Cloud Public Edition.
In SAP S/4HANA Cloud, customer project management processes enable project managers to create, manage, and monitor customer projects, including planning of work packages and efforts, staffing resources, and creating billing plans for services. When efforts have been recorded, project managers can release billing proposals, which are later used in the creation of invoices. Project managers can also monitor projects for financial performance, using criteria such as cost, revenue, margin, and variance.
The SAP SuccessFactors Employee Central integration with SAP S/4HANA Cloud offers you predefined content for data integration to enable end-to-end business processes across your core Cloud HR and SAP S/4HANA Cloud. Employee master data records, and organizational assignments of the newly hired employee in the SAP SuccessFactors system, can be replicated to SAP S/4HANA Cloud and used for staffing purposes. Similarly, outside experts can be assigned to projects as well. The integration of SAP Fieldglass with SAP S/4HANA Cloud supports, automates, and extends SAP S/4HANA Cloud contingent labor, including processing of job postings and statements of work, hiring and management processes.
The next section will take you through the SAP S/4HANA Cloud professional services end-to-end process flow in further detail.