Prepare for certification
Learn new skills you need at your own pace with our bite-sized lessons.
Implementing SAP S/4HANA Cloud Public Edition, Sales Complaint Processing
Unit 1
Understanding Complaint Management Roles and Responsibilities
1 Lesson
20 mins
After completing this unit, you will be able to:
- Describe Complaints Management Roles and Resposibilities
Unit 2
Using Credit and Debit Memos
4 Lessons
1 hr 40 mins
Unit 3
Executing Advanced Returns Management - ARM (BKP)
1 Lesson
20 mins
Unit 4
Executing Lean Customer Returns (BDD)
1 Lesson
1 hr
Unit 5
Understanding SAP S/4HANA Cloud Returns Analytics
1 Lesson
10 mins
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Book your certification exam
Validate your skills and learning by completing the certification exam and gain a highly recognised accreditation.
80 questions
3 hrs
71% cut score
- This certification verifies that you possess the fundamental knowledge required to explain and execute core implementation project tasks to deploy, adopt and extend SAP S/4HANA Cloud Public Edition as well as core knowledge in Sales. It proves that the candidate has an overall understanding and technical skills to participate as a member of a SAP S/4HANA Cloud Public Edition implementation project team with a focus on Sales in a mentored role.
Please note: To prepare for this certification, it is necessary to take the Learning Journey Implementing SAP S/4HANA Cloud Public Edition and Applying SAP S/4HANA Sales in addition to the Learning Journeys displayed under "How to Prepare."