Prepare Phase – Launching First Change Management Activities

1.

Which benefits are associated with different change communication activities for the 4S project?

There are three correct answers.

The 4S project page fosters a consistent messaging across all three subsidiaries.

The FAQ list provides hands-on guidance about working with the new system and the new processes.

The overview presentation provides generic project information and supports the manager in answering project-related questions from their employees.

An all-employee meeting gives the speakers the opportunity to directly address the employees and to interact with the audience.

2.

How do the project plan and the change plan relate to each other?

There are two correct answers.

The initial change plan should be developed by the project manager, because this task requires in-depth knowledge of the project plan.

Creating the change plan and the project plan with the same tool allows easier integration of both plans, if required.

Based on the project plan milestones, the change plan must define specific change management milestones.

The change plan must be synchronized with the project plan.

3.

Which recommendations should be followed when conducting the stakeholder identification and analysis?

There are two correct answers.

Identify and analyze stakeholders either on individual or on group level.

As the stakeholder analysis on individual level contains sensitive information, treat the results confidentially.

When collecting information on stakeholder groups, the HR and IT departments can usually provide helpful data.

Conduct the initial stakeholder identification and analysis thoroughly to avoid updates at a later point in time.

4.

Which analysis steps are recommended before creating a communication plan?

Choose the correct answer.

The communication effort analysis and the communication content analysis

The communication channel analysis and the communication needs analysis

The communication cost analysis and the communication impact analysis

The communication style analysis and the communication effectiveness analysis

5.

Which topics should be documented in a communication plan?

There are two correct answers.

The responsibilities for initiating, creating, delivering, and monitoring a communication activity

The objectives, key messages, and content of a communication activity

KPIs for measuring the desired impact of the communication activity

The stakeholder or stakeholder group that a communication activity addresses

6.

Which of the following statements about the 4S project change story is true?

Choose the correct answer.

Elaborating and aligning the change story with the key project stakeholders helps to create a shared understanding of the 4S project.

The change story for the 4S project is written in an entertaining way to raise attention for the project.

As the change story is mainly based on facts and figures, the business case for the 4S project provides important input.

The overall change story for the 4S project explains the resulting changes for specific stakeholder groups.

7.

What should a change manager consider when planning a change assessment?

Choose the correct answer.

It is recommended to conduct at least 20 interviews, covering all hierarchic levels of an organization, to gain compelling insights.

Interviewees should ideally know the company well and already have a good overview of the project.

Preparing an interview guide is not recommended, as it hinders the interviewer from reacting spontaneously.

Asking for both qualitative and quantitative information often leads to an information overload.

Knowledge quiz

Which benefits are associated with different change communication activities for the 4S project?

How do the project plan and the change plan relate to each other?

Which recommendations should be followed when conducting the stakeholder identification and analysis?

Which analysis steps are recommended before creating a communication plan?

Which topics should be documented in a communication plan?

Which of the following statements about the 4S project change story is true?

What should a change manager consider when planning a change assessment?