Monitoring Your Systems

Objective

After completing this lesson, you will be able to identify the key SAP offerings that support operational monitoring for customers after go-live.

Customer Insights Dashboard

The Customer Insights Dashboard is a self-service reporting application developed in SAP for Me to provide a holistic, customizable overview of SAP solutions across all support contracts and deployment types.

It analyzes various data points, including the history of customer support interactions, product portfolios, upcoming renewals, support contracts, system landscapes, the status of support cases, and more.

Note

Customization and filter options are available for selecting specific products, installations, or systems to meet each customer’s needs.

How to Get Started

Log on to SAP for Me and choose "Reporting".

Self-service reporting application Customer Insights Dashboard available in SAP for Me under Reporting

As an alternative, you can also access the Customer Insights Dashboard support page and click on the "Access Customer Insights Dashboard" button.

Additional Information

More details on how to access the Customer Insights Dashboard are provided in the SAP KBA 3336856.

Check the how-to videos to learn how to make use of the Customer Insights Dashboard.

Cloud Availability

The Cloud Availability dashboard in SAP for Me offers you a personalized space with focus on relevant information about your SAP cloud product availability and maintenance:

View cloud products you own.
Quickly access important information, such as current availability and notifications.
Obtain detailed information on outages and Root Cause Analysis (RCA).

How to Get Started:

Log on to SAP for Me.
Choose "Systems & Provisioning", then "Availability".

The Availability dashboard provides real-time information on incidents (service disruptions, degradations) and scheduled maintenance and upgrade events occurring with your products.

Alternatively, access the Cloud Availability support page and click on "Access Availability Information".

Get Notified - Cloud Service Outages

The Cloud Service Availability Notifications application in SAP for Me makes it easy to add, customize, and manage subscriptions for cloud availability notifications.

Using this tool, SAP Cloud customers can stay informed and receive timely updates regarding their SAP Cloud Services, including planned and unplanned downtimes, as well as customer communications.

Get Notified tab available in SAP for Me under System & Provisioning.

How to Get Started

Log on to SAP for Me.
Choose "Systems & Provisioning" and select the tab "Get Notified".
Set your preferences for the types of notifications you would like to receive regarding both planned and unplanned downtimes.

List of preference settings for the different types of notifications.

Additional Information

Review this User Guide that provides in-depth information on managing subscriptions and more.
More details on profile bundle creation for notifications and solutions are covered on this page.
Review the following how-to video for in-depth information:

Conclusion

As cloud solutions continue to play a critical role in business operations, maintaining visibility into system performance and uptime becomes essential. The Cloud Availability Dashboard in SAP for Me provides users with a personalized space focused on the availability and maintenance status of their SAP cloud products. Complementing this, the Cloud Service Availability Notifications application enables users to easily add, customize, and manage their notification preferences.

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