Exploring SAP Enterprise Support

When a customer subscribes to an SAP cloud solution, it includes SAP Enterprise Support at no additional cost. This foundational offering provides access to a self-service knowledge base, remote assistance, expert content, and best practices, enabling users to optimize their SAP solutions efficiently.

The SAP Enterprise Support Academy offers a wide range of services and educational content, such as learning assets, trainings, expert guidance, and much more.

SAP Enterprise Support Value Maps provide private, expert-led groups designed to fast-track your success with targeted guidance, all within the foundational support offering.

SAP Field Service Management-related content is available in the Supply Chain Management Value Map.

Continuous quality check (CQC) are remote services available upon request to support your deployment. These services allow our experts to analyze your system or specific situation, helping to reduce system risks and identify optimization potential. As an outcome, customers receive a report, including an executive summary, with findings and guidance for improvement.

Find more details on available CQC services, how to request a CQC service, and other improvement options here.

We offer two continuous quality check services for SAP Field Service Management:

Deployment Readiness: This pre-go-live check analyzes your SAP Field Service Management tenant in detail to identify potential risks and ensure a smooth start of production.

Learn more about when and how to request this service.

Solution Optimization: This post-go-live check analyzes your productive tenant to identify optimization opportunities and mitigate risks in your live environment.

Learn more about when and how to request this service.

To unlock the full potential of your SAP Field Service Management solution, the SAP Enterprise Support Academy provides a complete toolkit for success:

1. SAP Enterprise Support Value Maps: These offer tailored, expert-led paths to fast-track success. The Value Maps provide targeted resources and community engagement opportunities, especially for solutions like SAP Field Service Management.
2. Continuous Quality Check (CQC): These services are essential for deploying and optimizing SAP Field Service Management. They help identify risks and uncover opportunities for system enhancements, offering actionable insights for sustaining operational excellence.

By leveraging the expert guidance of Value Maps and the technical insights from the CQC services, your organization is well-positioned to optimize its SAP investments, proactively manage assets and lifecycles, and ultimately drive sustainable performance through informed strategies and risk mitigation.