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Detailing Dispute and Collections Management
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Exploring the SAP Dispute Management Process
Exploring the SAP Collections Management Process
Outlining the SAP Collections Management Process
21 min
Understanding the Organizational Structure in SAP Collections Management
11 min
Understanding the Applications and Authorizations in SAP Collections Management
11 min
Maintaining Data Processing in SAP Collections Management
11 min
Executing the SAP Collections Management Process – Collection Specialist
41 min
Analyzing the SAP Collections Management Process – Collection Manager
11 min
Configuring SAP Collections Management
11 min
Integrating with SAP Financials Accounts Receivable
11 min
Deploying Intelligent Collections Management with Machine Learning, Situation Handling and Robotic Process Automation (RPA)
11 min
Quiz
Exploring the SAP Dispute Management Process
Outlining the SAP Dispute Management Process
11 min
Understanding the Applications and Authorizations in SAP Dispute Management
11 min
Executing the SAP Dispute Management Process – Dispute Case Processor
21 min
Analyzing the SAP Dispute Management Process – Dispute Case Manager
31 min
Configuring SAP Dispute Management
11 min
Integrating with SAP Financials Accounts Receivable
11 min
Deploying Intelligent Dispute Case Management with Machine Learning, Situation Handling and Robotic Process Automation (RPA)
11 min
Quiz
Exploring the SAP Collections Management Process
Outlining the SAP Collections Management Process
21 min
Understanding the Organizational Structure in SAP Collections Management
11 min
Understanding the Applications and Authorizations in SAP Collections Management
11 min
Maintaining Data Processing in SAP Collections Management
11 min
Executing the SAP Collections Management Process – Collection Specialist
41 min
Analyzing the SAP Collections Management Process – Collection Manager
11 min
Configuring SAP Collections Management
11 min
Integrating with SAP Financials Accounts Receivable
11 min
Deploying Intelligent Collections Management with Machine Learning, Situation Handling and Robotic Process Automation (RPA)
11 min
Quiz
Exploring the SAP Dispute Management Process
Outlining the SAP Dispute Management Process
11 min
Understanding the Applications and Authorizations in SAP Dispute Management
11 min
Executing the SAP Dispute Management Process – Dispute Case Processor
21 min
Analyzing the SAP Dispute Management Process – Dispute Case Manager
31 min
Configuring SAP Dispute Management
11 min
Integrating with SAP Financials Accounts Receivable
11 min
Deploying Intelligent Dispute Case Management with Machine Learning, Situation Handling and Robotic Process Automation (RPA)
11 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 6 right to pass this unit.
1.
Your manager asked to provide an overview of the implementation activities for SAP Dispute Management. Which Central Business Configuration Settings will you state are mandatory during the procedure?
There are three correct answers.
Default Values for dispute cases
Defining the attributes to trigger document changes
Assignment of escalation reasons to an attribute profile
Defining automatic status changes
Creating escalation reasons
2.
You are implementing the relevant business catalogs from the scope item BFC - SAP Collections and Dispute Management. Which business catalogs will be at your disposal?
There are two correct answers.
Dispute Management Analytics
Periodic Activities for Dispute Management
Late Payment Statistics
Dunning Procedures for Receivables Items
3.
Which of the following are analytical applications in SAP Dispute Management that specifically display KPIs related to dispute resolution speed?
Choose the correct answer.
Open disputes
Solved disputes
Processing days of open disputes
New versus solved disputes
4.
What are some of the benefits you can reap from integrating SAP Financials Receivable Management and SAP Dispute Management?
There are two correct answers.
Improve dispute resolution time
Ensure accurate financial reporting
Automate all communication with customers
Eliminate the need for credit memo revisions
5.
What are the two most frequently used ways a dispute case can be created?
There are two correct answers.
From an Accounts Receivable dunning procedure
Via a SAP Collections Management process
Manually entered in SAP Dispute Management
Via interface from external credit agencies
6.
Which process steps can be found in SAP Dispute Management?
There are two correct answers.
Dispute identification
Dispute logging
Dispute handover to third-party agency
Dispute escalation to legal department
7.
How are users notified by the SAP Situation Handling framework?
There are two correct answers.
By SAP Fiori notifications
Via e-Mail
Instant messaging services
Through mobile phone calls